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Manager Consumer Performance Analytics in San Jose at PayPal

Date Posted: 5/14/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is seeking an experienced Manager of Analytics to join our Consumer Performance Marketing Analytics organization. This team supports the Global Consumer Performance Marketing team by delivering insights, developing hypotheses, designing experiments and driving the implementation of statistical methodologies or models to help optimize the impact of lifecycle marketing on consumers.

Core responsibilities:

  • Lead a team of 6 analysts supporting various squad teams in optimizing the impact of marketing across various stages of the lifecycle.
    • Coordinate the work of the analysts and eventually provide training
    • Provide technical supervision to analysts and stakeholders.
    • Supervise the development of statistically correct test designs to secure that output is correct and delivers the insights that are needed
  • Drive development of appropriate methodologies to improve impact of lifecycle marketing
    • Guide team to perform deep-dive analysis using analytical and statistical tools (primarily SQL and Python/R/SAS or similar) on very large, complex, multi-dimensional datasets
    • Drive development, test and implementation of statistical methodologies or models where needed
  • Generate actionable insights and recommendations and communicate them to senior stakeholders
    • Consolidate analytical output and insights of the various performance marketing squad teams to get to an overall better understanding of what is necessary in order to drive bigger impact through marketing across all stages of the lifecycle and communicate this to the stakeholders
    • Ensure rigorous quality control over data, analyses and metrics, and organizational clarity and alignment for key business and marketing metrics
  • Reporting
    • Secure preparation of input for weekly reportings
  • Other
    • Partner with other Analytics teams to ensure best practice sharing and collection of insights

Essential Requirements:

  • Education:
    • Degree in statistics, mathematics, computer science, economics or operations research preferred
  • Experience:
    • At least 6 years experience gained as marketing analyst, business analyst or in a similar analytical position
    • 2 years experience in leading small teams of analysts
    • Experience in marketing or lifecycle analytics
    • Experience in working in global, virtual teams a plus
  • Skills & Abilities:
    • Sound knowledge in statistics, mathematics and marketing
    • Commercially savvy – able to translate analytical studies into actionable business insights and business problems into implementable models
    • Ability to structure problems and synthesize large quantities of data into clear conclusions / recommendation
    • Programming skills (R, Python, SAS or similar, SQL, Excel, BI software (ideally Tableau)

Personal Characteristics:

  • A passion for problem-solving, flexibility, comfort with ambiguity, creativity, and hunger to constantly ask "why?"
  • Strong written and verbal communications skills
  • Strong interpersonal skills and ability to engage with multiple stakeholders including senior management
  • Ability to work well in a fast-paced team environment, with a good attention to detail
  • Good sense of humor and strong team spirit

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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