Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Manager, Business Operations in Chicago at PayPal

Date Posted: 5/6/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal has experienced explosive growth over the past few years and as its customers have grown and expanded, so too have the complexities and interdependencies of PayPal’s product portfolio. The Product Business Operations team acts as the “connective tissue” linking all aspects of the organization together, and we are growing to support those needs. In this role, you’ll manage a team of business analysts and coordinate efforts to support the Chief Product Officer’s organization in strategy development, execution, and thought leadership in high priority areas of the business. You'll partner with fellow Business Operations counterparts as well as cross-functionally to support initiatives which build on PayPal’s strong foundations, deliver measurable value to the company, and help it achieve its vision. The position is highly visible in the organization and involves frequent interaction with the senior executive team as well as all other PayPal staff levels and external stakeholders, globally.

Responsibilities include: 

Business StrategyPlanning, and Reviews 

  • Coordinating the development of PayPal’s strategy on high visibility initiatives, and long-term strategic priorities in key ecosystem areas 

  • Developing materials to facilitate cross-functional and cross-regional team discussions as well as communicate with senior management 

  • Articulating and managing KPIs using metrics to drive performance and provide data in support of key decisions  

  • Creating frameworks to help structure the team’s thinking, drive visibility, and facilitate alignment 

  • Leading and taking ownership of financial and data analysis in support of strategic objectives 

Program Management 

  • Ensuring delivery of strategic projects into the execution phase, partnering with teams across the organization  

  • Identifying dependencies and leveraging multiple sources of information simultaneously 

  • Delegating your teammates' responsibilities effectively to accomplish team objectives sustainably 

  • Balancing urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holding internal stakeholders accountable where appropriate 

  • Coordinating, supporting and providing guidance on initiatives to cross-functional PayPal stakeholders 

Process Improvement 

  • Driving process improvement and effectiveness including troubleshooting operational issues as they surface; proposing changes to systems / process to fix root causes 

  • Developing and implementing best practices across operating rhythms and routines  

  • Supporting day to day operations and delivering on strategy and operational plans from the planning process against the strategic vision for PayPal 

  • Providing guidance and support to teammates which enables their growth and success on the team 


Technical Acumen 

  • 5+ years of experience in strategy consulting, investment banking, and/ or corporate strategy 

  • 5+ years of people management, coaching, and/or mentorship of colleagues 

  • Industry expertise in payments and / or technology preferred  

  • Advanced skills in MS Excel, PowerPoint 

Business Acumen 

  • Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner  

  • Ability to create a working environment conducive to independent and collective success of the team 

  • Strong critical, creative and analytical thinking, decision making and innovative problem-solving skills  

  • Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change; comfortable dealing with ambiguity and uncertainty 

  • Effective at communicating “what is possible” and what will have the biggest impact on the business 

Executing for Results 

  • Capable of executing short-term (tactical) and long term (strategic) plans 

  • Ability to balance business partnership with the need to exercise independence judgment and to raise issues in a timely and constructive manner 

  • Ability to work well in a cross-functional, matrixed management environment 

Building Relationships and Using Influence   

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike  

  • Ability to influence and achieve alignment across a range of different opinions and interests 

  • Proven ability to interact well with both internal senior management and external contacts  

  • Develops trust and commitment in others by articulating an appealing vision for the future, communicating high expectations, developing and mentoring direct reports, and setting an example in one’s own behavior 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



  1. Vice President Jobs
  2. General Manager Jobs