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Legal Counsel in Dublin at PayPal

Date Posted: 3/14/2020

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is seeking a qualified lawyer to provide legal advice and support to its European customer services, operations, collections and executive escalations teams. This position is based in Dublin.

Legal Counsel, European Customer Services (m/f/x)

To succeed in this new and challenging role, candidates should be mature, confident, self-motivated and well-organised with excellent communication and problem-solving skills and a customer focused approach. An ability to work in a busy, matrixed environment with multiple stakeholders and internal clients is essential. 

Job Responsibilities:

Working closely with members of the PayPal Legal team and dual reporting to the Legal Director, EU Credit & the UK and the Legal Director, Global Regulatory (US), the successful candidate will provide initial legal advice and support to PayPal’s European customer services, collections, operations and executive escalations teams.  The primary role responsibilities are:

  • advising our customer services and operations teams on applicable laws and contractual terms that regulate the provision of PayPal’s services to its European customers;
  • advising our collections teams on appropriate legal steps and best practices for debt recovery matters;
  • advising our executive escalations teams on escalated customer complaints including those received via regulators, ombudsman services and external law firms and liaising directly with them as required;
  • drafting and reviewing responses to customers and external parties on more complex matters and identifying problems and issues when working on the same.  An ability to exercise good judgement and to escalate as appropriate is essential;
  • maintaining and updating information and records to ensure accurate reporting to internal and external stakeholders;
  • monitoring ongoing legislative and regulatory changes in the area of customer services, debt recovery and complaints management;
  • creating and advising on templates, policies and procedures to address new requirements;
  • providing training on relevant topics;
  • identifying productivity improvements and helping to drive and direct process changes to ensure continuing efficiency;
  • helping to effectively manage legal budget and cost controls where required; and
  • supporting senior colleagues in the PayPal legal team on a variety of litigation, regulatory issues, strategic projects and legal department operational matters.

Job Requirements:

  • Qualified lawyer in Ireland with a valid practicing certificate (or equivalent) with experience in a law firm or as in-house counsel. 
  • Experience in litigation, consumer credit, collections and complaints management is preferred.
  • Experience in payments, ecommerce, financial services regulation or banking is desirable but not essential.
  • Ability to thrive in a fast-paced, changing environment and matrixed organisation.
  • Organised, with a keen attention for detail and an ability to manage multiple tasks and projects simultaneously.
  • Creative problem solver who remains calm under pressure and who can effectively prioritise.
  • Highly resourceful and collaborative team player.
  • Ability to take ownership of matters, knowing when to take decisions and when to escalate.
  • Flexibility to work with colleagues in other jurisdictions (particularly the United States) and on occasion accommodate calls and deadlines aligned to their time zones.
  • Excellent communication and interpersonal skills: fluent English is a necessity and any other European language useful (French or German preferred).

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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