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Lead Mgr., Global Professional Svcs in Mexico City, Ciudad de Mexico, Mexico at PayPal

Date Posted: 12/27/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Lead Manager of Global Professional Services (GPS) Enterprise Integrations leads an assigned GPS team in the region and is responsible for the end-to-end technical delivery and servicing of PayPal's Enterprise merchants. Specifically, the role manages a team of customer facing Solution and Integration Engineers and Technical Account Managers.

As part of the GPS leadership team in LATAM, the role will partner closely with their peers and other GPS leaders to continually enhance and promote the services provided to delight PayPal's customers and stakeholders.

Leadership Responsibilities:

• Lead a GPS team, forming strategies that recognize the particular need of the region but remaining sensitive to the broader PayPal Enterprise Integration model.

• Provide visible people leadership, promoting the succession and development of PayPal's best talent in line with its people values.

• Own 'pre-live' technical relationships with PayPal's Enterprise Merchants by executing throughout the 'Integration Lifecycle'; through excellence in supporting solution design and architecture, delivering high quality technical implementations, to tracking the success of projects.

• Champion 'best in class' and quality by collaborating with global peers across GPS, Product and GTM teams to develop technical integration patterns and practices for new (and existing) PayPal products. Ensure solutions reflect evolving industry trends.

• Target, track and report team performance. Use multiple sources of data to refine execution and resourcing plans to reflect business priorities. Ensure support contacts are resolved in accordance with service levels and commitments.

Required skills and experience:

• Experience of leading customer facing technical teams and partnering with internal organizations. Can demonstrate strength in driving business results through influence and motivating reports.

• Understanding of e-commerce, Apps creation and the management of solutions that require specific technical processes (Rest APIs, Java Script, HTML).

• Strong technical background with 10+ years of work experience in technical delivery / solutioning, product development or technical support roles.

• Proven ability to manage and influence stakeholders at multiple levels, across different functions and locations. Navigates organizational boundaries and cultures to execute for their customers.

• Customer focused and change agent with detailed understanding of how to inspire teams to create innovative, customer driven solutions and the critical commercial value this provides.

• Spanish native Speaker and English proficiency in Technical and Business Terms

• Passion to secure, retain and develop talent.

• Inspirational Coach. Willingness to share expertise and formally introduce new methodologies to drive efficiencies.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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