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Integration Engineer in Vancouver, British Columbia, Canada at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Channel Partner Integrations team is responsible for helping PayPal’s largest partners provide payments capabilities for millions of merchants across the globe, resulting in billions of dollars of Total Payments Volume. We have a true customer-champion attitude and touch every aspect of a Partner integration with the overall goal of enabling merchants anywhere in the world to participate in the global economy. We not only help Partners integrate the latest products, but we are also involved with the design and delivery of these products, addressing actual customer needs every day.

The North America Channel Partner Integrations team is seeking an Integration Engineer (IE) to play a key role within the Global Professional Services organization. This IE will join a team responsible for providing technical consulting and support as well as product guidance to Partners looking to integrate PayPal’s payment processing services. This is a customer-facing role where the IE will work in conjunction with both pre- and post-sales teams facilitating negotiations and technical solution brainstorming for a variety of high-volume Partner solutions including web and mobile applications, browsers, platforms, and operating systems.

We are looking for a dynamic individual with fast, innovative thinking to deliver strong communication, excellent customer interaction, and exceptional troubleshooting. The right person will have a solid business acumen and can thrive in a highly collaborative (and highly supportive) team environment.

Key Responsibilities and Accountabilities

  • Work in collaboration with Sales, Account Management, and Solution Engineers to conduct detailed business process analysis and document customer’s business models and requirements
  • Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle
  • Attend meetings as a point of contact or stakeholder for projects, and conduct presentations
  • Facilitate setting up test accounts, provide technical development, and guide the client through testing and pre-launch activities
  • Handle post-live communication, and follow-ups with enterprise level clients
  • Ensure Partners implement optimal integration strategies and techniques with a high degree of quality utilizing PayPal’s defined best practices
  • Review in-depth technical information including sample code, white papers, FAQs, and snippets for distribution to PayPal customers
  • Advise management and appropriate groups on support issues impacting customer satisfaction and provide recommendations for appropriate actions
  • Advise and assist the technical documentation team in creating excellent self-service integration guides and implementation best practices
  • Be the “Voice of the Customer” and relay constructive feedback to Product Managers, Engineering, Technology, and other internal groups on ease of use and new functionality
  • Work with key internal stakeholders, including Product Management, Risk, Payments, etc. to address specific customer business requirements or new product features
  • Participate in the development of tools, systems, and processes aimed at improving product supportability or overall support productivity

Position Requirements

  • Bachelor’s degree or equivalent experience in finance and computer science
  • Ability to successfully interact and dynamically adapt to communication styles with all levels of client organizations including C-level executives, middle management, finance and operations, technical/IT staff
  • Exceptional communication skills, both written and verbal in English
  • Ability to quickly assess, troubleshoot and debug most integration issues
  • Ability to effectively interact and coordinate with global teams
  • Less than 10% domestic travel (International travel is not expected)

Preferred Experience

  • Experience with Payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors is highly valued
  • Experience in Technical Channel Sales or platform-centric Technical Account Management
  • Experience with internet and mobile technologies
  • Broad understanding of technical concepts and payment processing as it relates to company products and integration
  • Strong presentation skills (presenting to internal and external business units and technical teams)
  • Effective time management skills to work with multiple external customers concurrently

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at