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Integration Engineer 2 in Chandler - One Payment Way at PayPal

Date Posted: 10/8/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Position Overview: As an SMB Integration Engineer your primary responsibility will be assisting our merchants through scheduled calls and an inbound phone queue and helping to resolve inquiries with the integration of the PayPal payment processing services. An Integration Engineer exhibits strong communication skills, excels at customer interaction, demonstrates creativity and technical skill in delivering practical business solutions, and thrives in a collaborative team environment.

Core Duties

  • Provide technical guidance to merchants and developers in their implementation of PayPal’s payment processing solutions (1st and 3rd party), APIs, and commerce products.
  • Ensure merchants implement PayPal’s payment processing solutions with a high degree of quality and use optimal integration strategies and techniques.
  • Identify, troubleshoot, and run test scenarios for technical issues with PayPal code, software, hardware, devices and endpoints, and communicate fixes or workarounds for an issue.
  • Generate and review in-depth technical information (Sample code, white papers, FAQs, Snippets) for distribution to PayPal merchants.
  • Serve as a knowledgeable resource to provide technical business solutions to merchants and developers, and to address PayPal product questions with our Sales departments.
  • Give presentations to audiences of varying sizes (In person and over the phone). 
  • Attend meetings and take on leader role as point of contact or stakeholder for projects.
  • Participate in the development of tools, systems and processes aimed at improving product supportability or overall support productivity.
  • Advise management and appropriate groups on support issues which impact customer satisfaction and provide recommendations for appropriate actions.

Competencies

  • Customer Focus
  • Listening
  • Problem Solving
  • Technical Skills
  • Composure
  • Drive for Results

Position Scope Details

This job role can exist at different levels based on a set of expectations and an individual’s demonstration of these expectations. Differences between levels are determined by acquired / demonstrated skills and competencies along with overall performance in the role. The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their Supervisor and/or Manager.

Job Requirements

Business

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
  • Strong written (email) communication utilizing proper grammar and punctuation
  • Ability to work independently while making sound recommendations to merchants and to internal PayPal teams
  • Well-developed sense of urgency and follow through
  • Ability to multitask multiple systems, screens, and tasks during customer contacts
  • Time Management and Adherence to schedules

Technical

  • Proficient in: (able to provide examples with no resources)
    • Web technologies including API, HTTP/HTTPS, HTML
    • Firewalls, proxy, HTTP Errors, server side errors, TCP/IP
  • Preferred Experience with: (able to provide examples with resources quickly)
    • One or more of the following: Java, C, C++, C#, PHP ASP, ColdFusion, Perl, Ruby, Python, VB/VB.NET
    • Windows command line (DOS) interface
    • Linux/Unix command line interface
  • Preferred Experience with: (able to provide examples with resources quickly)
    • One or more of the following: Java, C, C++, C#, PHP, ASP, ColdFusion, Perl, Ruby, Python, VB/VB.NET
  • Strong troubleshooting and debugging skills required
  • Proficient with Microsoft Office

Education

  • AAS, BS, BSEE, CS or other relevant technical degree or equivalent industry experience

Travel

  • Must be able to travel up to 10%

Physical

  • This position requires sitting, typing and repetitive motions

Desired Skills

  • 1+ years previous experience in troubleshooting technical web based issues.
  • 1+ years previous experience with eCommerce, website development, & requirements gathering.
  • 1+ years previous experience with Payments (Credit Card, Banking, Online, Offline), especially with eCommerce systems, payments gateways and payment processors.
  • Knowledge of SalesForce, RightNow, Remedy, or other support/sales CRM.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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