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Inside Sales Representative - Inbound in Mexico City, Ciudad de Mexico, Mexico at PayPal

Date Posted: 5/3/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Payment Solutions Specialist PayPal seeks a hard-working and motivated Sales Specialist to join the Inbound PayPal team based in Mexico City, Mexico. The online and offline merchant solutions that we offer help empower small and medium businesses with the means to accept an increasingly wide range of payments from their customers. We are looking for a candidate with a history of exceeding expectations and positively separating themselves from the competition. The ideal candidate is capable of efficiently balancing a large volume of inbound calls and chats from new merchants with consistent follow-up of existing merchants until their payment solutions are integrated. This candidate must be able to effectively communicate, identify and solve problems, and provide confident product recommendations in a fast-paced environment. English and Portuguese language proficiency is required.

This role will be based in Mexico City but will be selling to the markets LATAM, including Brazil.  

Responsibilities:

  • Receive a high volume of inbound calls and chats from merchants who have a payments need or require assistance
  • Consistently follow up with in-flight opportunities until products are “live-to-site”
  • Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges
  • Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the merchant’s needs
  • Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections
  • Understand quickly which sales opportunities to close internally and which to send to specialists in another area
  • Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
  • Meet and exceed established productivity goals
  • Utilize Salesforce to log, track, and maintain customer records
  • Collect and share merchant insights with Marketing, Product, and other departments
     

Qualifications:

  • Bachelor’s degree required
  • A track record of success in over-achieving vs. goals or quotas
  • Superb interpersonal skills and the ability to build relationships and trust quickly over phone and chat
  • Is passionate about helping small business, and loves to work with business owners on phone and chat
  • Highly competitive with a fire burning inside
  • Top notch listening and communication skills, both verbal and written
  • Self-motivated with a tenacious drive to be number 1
  • Self-starter; strong work ethic; eager to crush sales goals
  • Demonstrated proactive approaches to problem-solving in order to close the business
  • Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
  • Strong Proficiency in English (written and spoken)
  • Fluency in Portuguese language

Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:


Click Here to learn more about our culture and community.


PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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