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Communications Specialist, Corp Affairs in Dublin at PayPal

Date Posted: 5/30/2021

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Customer and Incident Response Communications Specialist position is part of PayPal’s Reputation Management team, an organizationally critical group at the forefront of supporting our customers and protecting and enhancing the company’s reputation. We are looking to hire someone to support the company’s global incident response communications efforts and other external customer centric programs. For this role, the successful candidate must be able to balance strategic thinking with tactical execution. We are looking for a hands-on professional who can be part of a global team responsible for developing communications programs for a variety of technical and operational events that have potential impact on customers, partners, and a range of PayPal stakeholders. This role requires a communicator who can quickly and critically analyze and distill complex situations for non-technical audiences, while working in a matrixed cross-functional organizational setting. This is a unique opportunity for someone who is passionate about supporting our customers and possesses experience managing challenging, reputation impacting issues in high-profile, globally relevant situations in fast paced environments.

Primary Responsibilities

  • Reactive incident management communication planning and execution on a range of customer impacting and potentially high-profile topics.
  • Interpret highly critical matters and communicate (written and verbal) in a format to a variety of non-technical audiences – including customers, internal and external partners, and company executives.
  • Operate with customer champion mindset in working with teams to develop talking points, FAQs, and other materials that can be used as internal resources and in external communications. 
  • Work collaboratively across Corporate Affairs and other groups within PayPal. Develop close partnerships and collaborate across the enterprise to align business functions. 


  • Minimum 4 years of incident communications, journalism or relevant corporate communications, technical writing experience; financial sector industry experience is a plus, but not a requirement. 
  • Experience and willingness to proactively and/or reactively respond to reputational issues, whether from external events or associated with the company’s own policies, products, and services.
  • An excellent writer and communicator who can take complicated information and communicate in clear and concise terms.
  • Ability to drive results in high-pressure situations.
  • Must be able to work independently with minimal direction and collaboratively with colleagues. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at