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Implementation/Customer Support Engineer in Mexico City - Mariano Escobedo at PayPal

Date Posted: 9/14/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The PayPal, Professional Services, LATAM Implementation/Customer Support Engineer provides detailed technical solution design and technical consulting to merchants and developers in their successful implementation of company products to ensure merchants implement optimal integration strategies, techniques and best practices.

Implementation/Customer Support Engineers Identify and troubleshoot integration technical issues both internally and with external partners, and may assist junior engineers in troubleshooting. They also Interface directly with customers and key internal stakeholders (Account Management, MTS, Ops, etc.) and they interact with additional internal key stakeholders, including Product Management, PD, etc. to address specific merchant integrations requirements or new products features.

Responsibilities:

-Provides solution proposals based on internal strategy and customer requirements.

-Interacts directly with customers to understand and articulate business requirements.

-Interacts with additional internal key stakeholders, including product Management, PO, etc. to address specific customer business requirements or new product features.

-Majority of time gathering business requirements and providing solution proposals to external partners. With some visibility across other organizations in Technology, and regularly visible through external forums such as conferences, workshops, or open source initiatives.
 

Technical Competencies:

-Understanding of technical concepts and payment processing as it relates to company products and integration.

-Experience with software application debugging, implementation and troubleshooting.

-Somehow skilled at applying consultative methodologies and techniques to solve integration pain points.

-Can gather customer requirements with little to no assistance from Sales/Business Development, and can translate those requirements into company products

-Leverages customer relationship and time management skills to effectively work with multiple external customers concurrently.

-Effectively documents solution designs for external consumption.

-Self –learner for most of the topics on new products with proficiently designs solutions and deliver integrations with both off the shelf and customized products.
 

Required:

-1+ years Pre-Sales and/or Post-sale Technical Integration and support experience

- 1-2 years of experience in HTML and Javascript, along with any IDE.

-Experience implementing technology based on APIs, REST APIs, jSON, Postman.

-Experience with at least one of the following eCommerce platforms: Magento, Shopify, WooComerce, Prestashop, Wix, GoDaddy, VTEX.
-General knowledge of PayPal as a payment service and other services such as: MercadoPago, Adyen, Cybersource, Stripe, Conekta.

-High presentation skills (Presenting to Business units and Technical teams)

Language requirements:

Spanish native Speaker.

English proficiency in Technical and Business Terms.


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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