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Human Resources Operations Specialist in Scottsdale at PayPal

Date Posted: 5/17/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Global Employee Central Team is responsible for resolving complex and/or escalated employee life cycle, organization management (OM), position management (PM) inquiries from Employees, Managers, Centers of Expertise (COE) (e.g. Rewards, Talent Acquisition, Payroll, etc.), HR Business Partners (HRBP’s), and Vendors The role is also responsible for monitoring the support provided to PayPal employees and managers by the various stakeholders relative to established service level agreements (SLA’s) and key performance indicators (KPI’s)

•       Auditing, analyzing, and maintaining the overall quality of data in the various systems that contain employee personal and work information, i.e. Workday, Salesforce

•       Developing and maintaining process documentation

•       Communicates changes applicable to HR processes and technology

•       Support/Lead ongoing projects and initiatives that are aligned to the broader goals and priorities of the HR Function intended to optimize HR processes and technology

•       Liaise with business leaders, COE’s, HRBP’s, and vendors to support mass organization/employee data changes, Mergers & Acquisitions, Ongoing Performance & Rewards cycles, Organizational Restructuring, and Reporting

•       The successful candidate will be adept at working cross functionally with the broader PayPal HR team, business leaders, HRBP’s, COE’s, vendors, and other key partners to ensure consistency and accuracy of employee data, adherence to designed processes and technology, and risk and compliance mitigation while anchoring to the idea of the customer being at the core of what we do and/or are solving for

•       Data Steward-combine HR functional knowledge with technical expertise of HR systems to drive process and technology efficiencies and best practices to ensure integrity of all entrusted employee data

•       Serves as an escalation point for HRBP, COE and/or Vendor related inquiries

•       Support/Lead PayPal HR team projects and initiatives of varying complexity, importance, and priority

•       Provides guidance and establishes/measures SLA’s and/or expectations with participant team members and stakeholders (internal/external) that support PayPal employee life-cycle processes

•       Configures, analyzes, and interprets reports and spreadsheets to build data files that require data manipulation and validation and can recognizes patterns and anomalies in data to spot potential data integrity issues in an effort mitigate data discrepancies and minimize redundant process steps through continuous improvements to processes and technology

•       Demonstrates peer leadership in establishing data integrity and auditing best practice through maintaining and creating process documents, training materials, and work instructions that ensure that data management methodologies deliver high quality data

•       Understands SOX and other governance requirements and can execute within controls to ensure data standards and quality

•       Combine HR functional knowledge with strong technical expertise of HR systems to drive process and technology efficiencies, best practices, to ensure the integrity of all employee data

Core Competencies

•       Customer Focus

•       Problem Solving

•       Written Communication

•       Functional/Technical Skills

•       Interpersonal Savvy

•       Priority Setting

•       Process Management

•       Drive for Results


•       4-6 years relevant work experience

•       3+ years of experience in working with data in a relational database, Workday experience preferred

•       3+ years of analytical work with auditing experience

•       Project leader/management experience preferred

•       Report/Query writing experience preferred

Educational Requirements:

•       Bachelor’s Degree or equivalent

•       Degree or certificate in HR or related preferred

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at