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HR Director - Happy Returns in Los Angeles at PayPal

Date Posted: 9/1/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

We are seeking a seasoned and results-oriented HR Director to serve as a strategic business partner and hands-on operational HR leader for Happy Returns, a PayPal company.  Happy Returns provides a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots. Based in Los Angeles, California, this role will be accountable for leading HR for this new business unit, partnering with senior business leaders and aligned HR functional leads on planning and delivering a robust talent plan aligned to business objectives.  Reporting to the VP, Human Resources, this role will partner closely and have accountability to the General Manager and senior leadership team of Happy Returns to drive business outcomes and strong employee engagement through the development and implementation of aligned talent strategies. The role will have HR responsibility, oversight and lead a team at our operational sites in Van Nuys, California and Blandon, Pennsylvania.  This role will lead programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the HR Centers of Excellence (Talent & Organizational Development, Total Rewards, Talent Acquisition, Employee Central & Advocacy).  Responsibilities will be broad: leadership consulting on HR matters, people manager coaching & development, performance and talent management, organizational realignment and workforce planning, talent sourcing, hiring & retention strategies, and HR program development and implementation. This role will be responsible for helping to strengthen the senior leadership team of Happy Returns by providing coaching and guidance to senior leaders to further develop their leadership capability, impact and capacity.

We are seeking a seasoned and results-oriented HR Director to serve as a strategic business partner and hands-on operational HR leader for Happy Returns, a PayPal company.  Happy Returns provides a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots. Based in Los Angeles, California, this role will be accountable for leading HR for this new business unit, partnering with senior business leaders and aligned HR functional leads on planning and delivering a robust talent plan aligned to business objectives.  Reporting to the VP, Human Resources, this role will partner closely and have accountability to the General Manager and senior leadership team of Happy Returns to drive business outcomes and strong employee engagement through the development and implementation of aligned talent strategies. The role will have HR responsibility, oversight and lead a team at our operational sites in Van Nuys, California and Blandon, Pennsylvania.  This role will lead programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the HR Centers of Excellence (Talent & Organizational Development, Total Rewards, Talent Acquisition, Employee Central & Advocacy).  Responsibilities will be broad: leadership consulting on HR matters, people manager coaching & development, performance and talent management, organizational realignment and workforce planning, talent sourcing, hiring & retention strategies, and HR program development and implementation. This role will be responsible for helping to strengthen the senior leadership team of Happy Returns by providing coaching and guidance to senior leaders to further develop their leadership capability, impact and capacity.

  • Operate as the HR leader and business partner for the Happy Returns business to develop and steward a holistic talent plan that enables business results and operational excellence across our distribution sites
  • Demonstrate impeccable integrity with values consistent with the Company
  • Results-driven leader who can produce outcomes, build credibility & trust with leaders and employees across all levels
  • Deep business acumen and collaborative approach, with the executional know-how of building & scaling businesses globally through ongoing development, support and engagement of employees
  • Facilitate effective people strategy development discussions with leaders and help them forecast and plan their talent pipeline requirements in line with business priorities
  • Operationalize an efficient and scalable model that delivers the labor demands necessary to the workforce planning needs to execute on critical peak seasons. 
  • Develop and manage the creation and development of metrics and scorecard to enable and enhance functional stewardship of organizational development and change of our operations business 
  • Support and oversee sourcing, recruiting, interviewing, talent selection and onboarding process
  • Analytical and critical thinking with a metrics-driven approach to talent solutions and the ability to leverage people analytics and insights to create compelling narratives for change to gain sponsorship
  • Ability to root-cause issues, match people strategies to business strategies, and deliver global programs that drive results
  • Ability to synthesize complex situations into a digestible and solution-oriented format for business leaders and their teams
  • Effective and influential communicator who tailors communication style as needed
  • Empathetic leader who can coach employees and managers through complex situations and sensitive matters
  • Team oriented builder who understands how to achieve buy-in from diverse constituencies, builds bridges and designs “win-win” solutions across a matrix management organization
  • Ability to flourish and navigate in a rapidly changing organization and operate comfortably with ambiguity and complexity
  • Demonstrate impeccable integrity with values consistent with the Company
  • Partners with business to drive & lead through dynamic change and org evolution
  • Builds and fosters an inclusive and diverse culture aligned to our vision, mission & values
  • Enable people manager and leadership team effectiveness

Required Skills:

•       10+ years of HR business partner experience in roles of progressively increasing scope and in matrixed, high-growth, global organizations

•       Experience in a high profile, strategic and operations HR role with strong executive-level interface and a high degree of executive influence

•       Significant depth in organizational design & learning, people manager development and coaching, facilitation, and employee relations is desired

•       Bachelor’s Degree in Human Resources Management, Business Administration, or equivalent experience is required, with preference for an advanced degree in Human Resources or Business Administration



For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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