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Head of Government Relations, SEA in Singapore at PayPal

Date Posted: 3/24/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This position directly reports to the Head of Government Relations for Asia Pacific (based in Singapore) and will work closely with business leaders and cross-functional teams (risk & compliance, legal, finance, etc.) to provide strategic government relations engagements, advocacy and counsel to further PayPal’s business priorities in the region. This person will collaborate with regulatory agencies, government institutions, industry associations, academia/think tanks, and business partners to shape policy development, enhance PayPal’s reputation and thought leadership, and to support the growth of PayPal’s business.

The Head of Government Relations SEA will also provide project and research support to management and functional teams, and is responsible for information management, lobbying/advocacy support, and engagement with relevant policy makers.

Core Responsibilities:

  • Monitor and track legislations, regulations and public policies which may impact PayPal’s ability to operate across key markets in Southeast Asia.
  • Proactively identify, and manage risks which could affect PayPal’s image, reputation, and market position in Southeast Asia.
  • Develop and maintain cooperative relationships with key central government agencies and regulators, including the Central Banks, Ministries of Finance, Trade/Commerce and ICT, along with selected Cabinet members and elected officials.
  • Establish and manage contacts with key influencers such government officials, academics and think tanks and industry experts.
  • Collaborate with senior business and functional leaders to further understand and navigate the various federal/central and local governments, develop relevant communications and strategies to engage policy and regulatory groups and help grow the business in the region.
  • Develop a strong internal network within PayPal, building a solid commercial understanding; actively contribute to the APAC GR team, regional Global Entity Management (GEM) teams and relevant business units.
  • In close coordination with the Regulatory Engagement team, present the regulatory landscape and policy developments in key markets to PayPal’s GEM, global government relations, sales and other functional teams; and proactively monitoring key initiatives which could impact PayPal’s business.
  • Draft and contribute to briefing documents, public policy papers and other relevant content for distribution and publication (e.g. responses to public consultations, legislations, etc.).
  • Work across regional and global teams on priority projects to develop thought leadership for the financial services, fintech and digital payments industry.
  • Support crisis management matters with management and government officials, lawmakers, and industry associations and partners.
  • Represent PayPal in industry associations such as the American Chambers of Commerce, fintech associations and Emerging Payments Association Asia.

Job Requirements:

  • Deep knowledge and experience in government relations and external relations in Southeast Asia, preferably in financial services related industries.
  • Strong ability to work with and build relationships with industry associations, academia, merchants, and other key stakeholders.
  • Excellent appreciation of the cultural, historical, and political nuances and issues in Southeast Asia.
  • An implicit understanding of how to develop trusting relationships both within and outside the business to gain credibility and in doing so, leverage relevant resources and assets.
  • Collaboratively make decisions and solve problems; a good listener and thinker, a resourceful and organised ‘self-starter'.
  • Knowledge of budget management and managing external consultants/agencies.
  • Previous experience within a matrix organisation is beneficial
  • Occasional international travel


  • Minimum of 8-10 years of experience in government relations, public administration or related area of payments, financial services, fintech, e-commerce or digital platforms.
  • English fluency is mandatory with strong written and verbal communication skills, able to create and deliver factual, compelling, easily understood position papers and talking points; working proficiency in other Asian languages is a plus.
  • Solid understanding of Southeast Asia’s governmental systems and political processes.
  • Proven ability to develop collaborative relationships with business partners, senior management, and internal stakeholders, fostering partnerships quickly across multiple functions.
  • Possess sound judgment and EQ; flexible, confident, humility with a sense of humour.
  • Resourceful, able to influence the right groups at the right time to achieve a positive outcome.
  • A consultative mindset to provide predictive advice and analyses on relevant regulatory issues.
  • An uncompromising level of ethical commitment and integrity.
  • Undergraduate degree in international business, economics, or a relevant field is mandatory; an advanced degree in public policy, law, international relations is preferred.  

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at