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Head of Customer Success, LATAM in Mexico City, Ciudad de Mexico, Mexico at PayPal

Date Posted: 6/13/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

The Senior Manager Customer Success for LATAM will be accountable for all existing merchant relationships in the Large Enterprise and Mid-Market segments. They will lead a growing team (currently 12) of Customer Success managers who service the entire LATAM region and be responsible for the back book revenue targets. The focus will be on providing a great experience for our merchant customers, retaining their business and enabling customer growth by partnering with the sales teams for cross selling. The position is highly visible in the organization and involves frequent interaction with senior leaders at PayPal and external merchant partners. The ideal candidate is passionate about great customer experience, winning in the market and delivering on their commitments. They have a proven track record of leading and transforming a large people organization as a highly motivated and effective team. The Customer Success team for LATAM is spread across Brazil and Mexico.

Responsibilities

  • Drive a results-oriented culture with a strong focus on servicing excellence, execution, quality, and speed
  • Recruit, motivate, mentor, and lead the best customer success management talent
  • Strong business growth mindset, set up and drive programs to ensure continuous business success
  • Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams
  • Accountable for revenue budget for LATAM back book
  • Collaborate with Sales, SalesOps, GoToMarket and Marketing teams to achieve joint targets
  • Surface opportunities to constantly improve the customer experience
  • Innovative thinking with a passion for problem-solving

Personal Qualities, Knowledge, Experience, and Skills Required

  • 5+ years of experience in managing Customer Success or Account and Relationship Management teams across LATAM region
  • Experience and enthusiasm for successfully leading and transforming people organizations
  • Strong leadership experience with demonstrated ability to build a highly motivated and effective team
  • Solid track record of over-achieving revenue targets across a multi-team organization
  • Strong communication skills and ability to collaborate and influence effectively in a complex organization
  • Strong analytical mindset and proven ability to turn data into action
  • Cross Selling and Account Development experience in a B2B context
  • Experience in building and leading a geographically distributed team
  • Payments / e-commerce / banking industry experience in a plus

Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:


Click Here to learn more about our culture and community.


PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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