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GoPay GFCCP Director in Beijing, China at PayPal

Date Posted: 1/24/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Gopay Financial Crimes Compliance and Customer Protection (GFCCP) is seeking a highly talented and engaging strategic leader who has experience of leading and driving the development and execution of an investigative & operations program made up of managers, investigators, and technical staff. The Director for Gopay Financial Crimes and Customer Protection, will provide leadership and expertise to lead strategic initiatives relative to investigative processes, help to guide the development of people and culture, guide change and help ensure a consistent execution throughout the GFCCP footprint. The role requires demonstrated excellence in supervision, thought leadership, and spearheading transformation efforts. The incumbent should be keen on taking initiative with the ability to think critically and strategically with a highly organized execution manner. This role will be reporting to the Head of Domestic Risk and Compliance as well as Global GFCCP and will be responsible for working across teams to support global and enterprise-wide initiatives. This role also requires the ability to operate independently and manage multiple competing priorities with difficult deadlines and exhibit a sense of urgency when necessary.

Overview

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Guofubao information technology co., LTD., established in January 2011, as approved by the People's Bank of China in the Chinese market to provide services as a third party payment institutions, GoPay’s business including the Internet payment, mobile payment, prepaid card issuance and acceptance (Hainan province, Shanxi, Yunnan, Hunan, Beijing), the fund sales payment and settlement business and cross-border RMB payment business.

Position Summary: Gopay Financial Crimes Compliance and Customer Protection (GFCCP) is seeking a highly talented and , engaging, strategic leader who has, experienced and capable of leading and driving the development and execution of an investigative & operations program made up of managers, investigators, technical and technical staff. The Director for Gopay Financial Crimes and Customer Protection, will provide leadership, and expertise to and lead strategic initiatives relative to investigative processes, help to guide the development of people and culture, guide change and help ensure the consistent execution throughout the GFCCP footprint. The role requires demonstrated excellence in supervision, thought leadership, and spearheading transformation efforts. The incumbent should be keen on taking initiative with the ability to think critically and strategically with a highly organized execution manner. This role will be reporting to the Head of Domestic Risk and Compliance as well as Global GFCCP and will be responsible for working across teams to support global and enterprise-wide initiatives. This role also requires the ability to operate independently and manage multiple competing priorities with difficult deadlines and exhibit a sense of urgency when necessary.

Expectations

  • Excellent knowledge and experience in domestic regulatory requirements and familiar with global AML policy.
  • Demonstrated experience developing a financial crimes program from inception.
  • Strong ability to help set up the program/process and tools.
  • Lead by example within pod to ensure Service Level goals and volume output expectations are consistently met. Step in to assist with casework when needed or delegate appropriately to ensure that team goals are met or exceeded.
  • Implement and perform optimal number of enrichment assessments and provide timely, ongoing feedback to ensure culture of high quality, both directly and through coaching others; provide situational-based coaching in a one-on-one setting to ensure that the feedback is received and a plan for action is established with the investigator to ensure future success.
  • Achieve demonstrable and material quality improvement or maintenance of consistent high-quality output.
  • Exhibit the necessary passion, influence, and engagement in the leadership of your program, to maximize the utility of the team's resources.
  • Lead and Engage directs in mentoring, facilitation of huddles, and ensuring effective learning sessions to develop best practices and cultivate learning.
  • Champion and drive enhancement opportunities in quarterly sprints by delivering on committed dates, UAT testing, SOPs, Training, etc.
  • Design and execute strategies and processes that minimize touch points, eliminate unnecessary customer impacts, and supports the investigative strategy.
  • Deliver on specific action items/initiatives to address Impact survey and other team feedback.
  • Provide objective oversight and challenge of strategy, key business decisions, and performance for improved outcomes.
  • Proactively work with Internal Audit to understand key issues and maintain oversight on resolution plans across businesses.

Responsibilities

  • Lead Investigative initiatives with identified and measurable milestones and goals, including regular, comprehensive reporting to inform key leaders of efforts relating to each initiative.
  • Lead the development of GoPay Financial Crimes and Consumer protection CI personnel with a specific focus on development of management rigor and leaders.
  • Task with delivering a highly engaged and capable team of investigative and leadership personnel.
  • Mature, maintain and evolve Investigative Policy, Standards and Procedures.
  • Deliver verbal and written briefings to internal partners and key leaders regarding identified issues and findings relating to each initiative.
  • Provide expertise in the development of strategic initiatives.
  • Through dynamic and diverse leadership approaches ensure execution of key initiatives and guide change management efforts.
  • Act as a key strategic partner to the other Global Financial Crime & Consumer Protection (GFCCP) stakeholders/partners relative to developing metrics and key performance indicators.
  • Provide guidance and oversight in raising awareness of broader policy and product issues and driving toward timely resolution.
  • Display leadership by engaging, partnering with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of identified efficiencies, and develop recommendations to mitigate risk.
  • Other related tasks as required.

Job Requirements

  • Bachelor’s degree required.
  • Advanced degree and equivalent experience preferred.
  • 10+ years professional experience managing/supervising complex operational teams involving cross border legal and regulatory issues.
  • Proven experience in leading large organizations with exceptional performance and engagement results.
  • Prior experience in developing metrics programs for investigative groups and performance indicators.
  • Proven ability to think critically and act quickly with a high level of discretion and consideration analyze large amounts of data to report critical information.
  • Ability to understand opposing points of view on highly complex issues.
  • Advanced data analysis skills.
  • Travel, as needed.

Competencies

  • Demonstrates strong and effective leadership skills and ability to operate comfortably within a complex cultural and global environment.
  • Expert oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels.
  • Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature.
  • Excellent project management, organizational, presentation and interpersonal skills.
  • Ability to maintain composure under pressure and make sound decisions.
  • Must display a high level of professional judgment, commitment, integrity, and teamwork.
  • Provide suggestions and demonstrate problem solving abilities.
  • Understanding of how businesses operate (both internal and external) and results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business;
  • Establishes effective partnerships with internal clients, dedicated to meeting their expectations and requirements, has established working relationships that enable self-direction in gathering requirements and scoping work; strong ability to work within a team.
  • Working with management, develops project scope and goals from high-level objectives; receives direction in terms of the desired outcome or strategic objectives.
  • Works independently and may make decisions and/or socialize recommended decisions.
  • Proficient at identifying problems, able to see hidden problems and shows ability to make connections among previously unrelated notions. Uses knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
  • Accountable for a process.
  • Strong collaboration skills and ability to positively influence teams through a climate of change.
  • Ability to pivot between different job functions easily, handling both complex and operational functions seamlessly.
  • Results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business.
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.)

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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