Global Technical Support Engineer in Dublin at PayPal

Date Posted: 8/15/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We're looking for a highly technical problem solver who doesn’t require a script or an owner’s manual to help clients integrate and navigate our solutions. While you don’t need to be a developer, you should be comfortable writing scripts and be willing to specialize in the more technical nuts and bolts of our system and API. Beyond the technical skillset, we are looking for someone who can delight our customers with promptness, thoroughness, accuracy and even the occasional pun. The role encompasses all manners of problem solving and using multiple support channels of email, phone, ticketing systems , video and chat.


  • Field support calls and emails from developers and business users about account integration and functionality.
  • Working alongside PayPal’s Merchant Technical Support team to share common knowledge across all payment products and process
  • Assist customers with our API. You’ll be intimately familiar with the API.
  • Debugging web services by building example integrations and experiment with merchant problems.
  • Assist customers with migrating their data to Braintree in a way that is least disruptive to their business and workflow.
  • Be willing to comb through support and developer tickets to rewrite existing workflows, spot problems and trends, and let the right groups know when you find an issue.
  • Perform analysis to help merchants improve their approval ratios and help them make more money by way of our software.
  • Be actively engaged in understanding this quickly evolving industry from end-to-end in order to intelligently discuss workflows and solutions with merchant.
  • Participate in a support retrospective where all functions of the group are reviewed and improvement action items are established.
  • Engage in software development discussions to create/improve our systems.


  • Must be a self-starter and self-learner.
  • Can’t be afraid of code. You might not be an expert but you should be willing to learn as you go.
  • Technical ability and comfort like no other. You should feel brave leaping into a technical abyss.
  • Someone who is routinely the Tech Support hotline for his/her family and friends.
  • 2+ years experience in a technical role that put you in direct contact with customers or clients.
  • Willingness to spin up a Digital Ocean or EC2 instance to test network connectivity issues or integration issues.
  • Experienced in two or more of the following:  Java, C#, VB.NET, PHP, Ruby, Python.
  • Experience with HTML, JavaScript and one of the following: Angular.JS, jQuery
  • Experience with Web Services, REST
  • Mobile development Android / iOS
  • Someone who possesses infinite patience and devotion to those he/she serves.
  • Comfortable with a flexible work schedule that may involve working outside of core hours ..  

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.