Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Global Technical Support Engineer 2 in Dublin - Ballycoolin Business Park at PayPal

Date Posted: 9/10/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

We're looking for a highly technical problem solver who doesn’t require a script or an owner’s manual to help clients integrate and navigate our solutions. While you don’t need to be a developer, you should be comfortable writing scripts and be willing to specialize in the more technical nuts and bolts of our system and API. Beyond the technical skillset, we are looking for someone who can delight our customers with promptness, thoroughness, accuracy and even the occasional pun. The role encompasses all manners of problem solving and using multiple support channels of email, phone, ticketing systems , video and chat.

Responsibilities:

  • Field support calls and emails from developers and business users about account integration and functionality.
  • Working alongside PayPal’s Merchant Technical Support team to share common knowledge across all payment products and process
  • Assist customers with our API. You’ll be intimately familiar with the API.
  • Debugging web services by building example integrations and experiment with merchant problems.
  • Assist customers with migrating their data to Braintree in a way that is least disruptive to their business and workflow.
  • Be willing to comb through support and developer tickets to rewrite existing workflows, spot problems and trends, and let the right groups know when you find an issue.
  • Perform analysis to help merchants improve their approval ratios and help them make more money by way of our software.
  • Be actively engaged in understanding this quickly evolving industry from end-to-end in order to intelligently discuss workflows and solutions with merchant.
  • Participate in a support retrospective where all functions of the group are reviewed and improvement action items are established.
  • Engage in software development discussions to create/improve our systems.

Requirements:

  • Must be a self-starter and self-learner.
  • Can’t be afraid of code. You might not be an expert but you should be willing to learn as you go.
  • Technical ability and comfort like no other. You should feel brave leaping into a technical abyss.
  • Someone who is routinely the Tech Support hotline for his/her family and friends.
  • 2+ years experience in a technical role that put you in direct contact with customers or clients.
  • Willingness to spin up a Digital Ocean or EC2 instance to test network connectivity issues or integration issues.
  • Experienced in two or more of the following:  Java, C#, VB.NET, PHP, Ruby, Python.
  • Experience with HTML, JavaScript and one of the following: Angular.JS, jQuery
  • Experience with Web Services, REST
  • Mobile development Android / iOS
  • Someone who possesses infinite patience and devotion to those he/she serves.
  • Comfortable with a flexible work schedule that may involve working outside of core hours ..  

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0069687