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Global Protect. Risk Invest. Team Leader in Mexico City, Ciudad de Mexico, Mexico at PayPal

Date Posted: 6/3/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

The Risk Review Team Leader will build, develop, and lead an engaging group of employees into a high performing team that demonstrates a drive for results towards performance and business goals. The Team Leader will have the skills to work with key performance indicators (KPIs) and can analyze data reports to effectively improve business goals and performance on an individual and/or team basis. The Leader will develop employees' behaviors and competencies with focus on individual goals per employee. As a Risk function the team leader will ensure their investigators are well equipped to make appropriate decision whilst processing claims or appeals for our customers balancing the risk against customer experience. As a Risk Review Team Leader, it is important to be able to establish working relationships with peers and collaborative partners across the business. Fostering an open collaborative environment within the direct team and beyond to generate feedback and innovative ideas for the future of the business. They will have the ability to be agile while supporting drives for team initiatives through collaboration, effective & timely communication, and align with PayPal’s mission, values, and culture.

Responsibilities: 

  • Build, develop, and lead a highly responsive team that drives innovation, problem resolution, and strong knowledge skills across all of Risk Investigations disciplines.  

  • Review, communicate, and provide feedback around daily volumes, performance metrics, quality, and behavior expectations at the individual and team level. 

  • Prepare and lead business reviews and engage in critical thinking to enhance the accuracy and performance of End-to-End teams. 

  • Schedule, prepare and lead 1:1 coaching/development sessions tailored to your teammate. 

  • Utilize formal correction action procedures as required. 

  • Demonstrate advanced level risk knowledge by working cases and escalations as required. 

  • Ensure team sessions are focused on, yet not limited to, engagement, training, knowledge gaps, and/or developmental needs of the team. 

  • Perform Quality Reviews for functional area on decision quality, policy adherence, efficiency, feedback, and communication. 

  • Establish working relationships throughout the organization to ensure open information sharing and collaboration. 

  • Ensure proactive communication and feedback on key areas; not limited to, risk, customer experience, tools, process, policy, and product changes while driving efficiencies and improvement opportunities. 

  • Participate in new hire training, mentoring, performance calibrations, teammate selection, internal talent movement, and training needs assessments.  

  

Functional Skills: 

  • Ability to analyze data, strategize and engage in critical thinking to provide functional area support for internal/external decision making.  

  • Display a strong drive for results with the ability to analyze and articulate the impact of key metrics on teammate performance and department results. 

  • Ability to effectively balance company and customer needs to deliver against customer experience targets and business goals. 

  • Effective communication skills in all formats (verbal, written, presentation) with all levels of the organization.  

  • Ability to direct and motivate others while effectively delegating to achieve goals. 

  • Demonstrates time management with strong follow-through on projects, initiatives, and tasks.  

  • Ability to recognize the need for agility and lead through change management initiates while maintaining and driving teammate engagement. 

  • Proficiency in external systems (Internet, Office Applications), and knowledge of applicable or relevant internal systems and software.  

 

Behaviors and Communication:  

  • Demonstrates PayPal’s Behaviors and Values (Innovation, Inclusion, Wellness, Collaboration). 

  • Advanced level knowledge in RI (Risk Investigation) disciplines. 

  • Engages in proactive communication with direct Leader.  

  • Builds trust with Leader, all teams, and peers. 

  • Executes autonomously and is proactive to enhance deliverables against performance and behavior expectations. 

  • Provides collaborative mentorship, coaching and training to all business units, as needed along with feedback to analyst and senior management level. 

  • Mentor, coach, and developer of talent. 

  • Recognized as a broad Risk Policy/Process expert and sought out for guidance, leads by example, demonstrates strong leadership skills. 

  • Operates with Integrity and Values. 

  • Proactive in own career development while learning continuously; will seek out knowledge, ideas, and feedback; proactively looks for opportunities to build own skills, knowledge, and expertise. 
     

Competencies: 

  • Building & Leveraging Relationships: Networking   

  • Business Acumen: Drive for Results   

  • Critical & Strategic Thinking   

  • Leadership Skills: Coaching & Developing Talent   

  • Organizational Agility: Collaboration 

  • Change/Time Management​ 

 

Minimum Requirements: 

  • Bachelor’s Degree or equivalent work experience.  

  • 2+ years of relevant Risk Identification / Mitigation / Operations experience in PayPal or similar company. 

  • 2+ years of People Management and Leadership experience. 
     

The above statements are intended to describe the general nature of work being performed within the role.  They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Additionally, Individuals need to be able to work any shift within a 24-hour period Monday through Sunday. 

 


Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:


Click Here to learn more about our culture and community.


PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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