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German Credit Collections Specialist in Dublin - Ballycoolin Business Park at PayPal

Date Posted: 9/15/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Our Credit Collections team provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result. As an Agent within Credit Collections, you will perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times by phone (and email/SMS). An Agent within Credit Collections exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

Fluent German & English are required for this role.

Core Duties

  • Contact customers via automated dialler system and email/SMS transmission in an effort to identify payment options on past due accounts to bring account in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans (80%)
  • Research and resolve inquiries verbally, in writing, and online (20%)

Competencies

  • Customer Focus
  • Listening
  • Problem Solving
  • Functional / Technical Skills
  • Drive for results
  • Composure

Knowledge & Proficiencies

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
  • Strong written (email & SMS) communication utilizing proper grammar and punctuation
  • Ability to work independently while making sound business decisions on case information.
  • Well-developed sense of urgency and follow through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).

Experience

  • 2 years of experience working in a fast-paced customer-facing environment (Collections experience desired).

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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