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FLOD Internal Control Program Manager in Shanghai at PayPal

Date Posted: 5/8/2021

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The First Line of Defense (FLOD) Internal Program Manager in the FLOD Center of Excellence (COE) will be responsible for the day-to-day support of risk management activities across multiple business units. Specifically, this person will be responsible for assisting in the development, implementation, and execution of programs and initiatives within the first line teams to support all applicable policy requirements. This person should be able to interact successfully at all levels of the company, from individual contributors to executive management. This person should have a proven ability to influence and make key decisions - and thrive - in a highly matrixed environment. This role will require a strong partnership across separate functional areas, lines of business and support areas (business owners, risk owners, etc.) to drive clear and transparent execution and reporting. The person will collaborate with the 1st, 2nd, and 3rd lines of defense to manage risks within that functional area based upon guidance from management.

This position will support the business units in identifying/ reporting material control deficiencies and assessment of the effect on organizational objectives, ensuring risk owners have appropriate mitigation strategies that holistically address root cause, and collaborating with the business to achieve a competitive advantage through support of business unit initiatives.

The support activities include collaborating with Issue Owners, Risk and Compliance Officers (RCOs), SMEs and cross functional internal control partners to perform the following risk management activities:

  • Issue & incident triage
  • Support identification of appropriate owners to implement solutions to identified control deficiencies
  • Partner with stakeholders to complete root cause analysis. Define key controls and provide recommendations to remediate issue(s). Review remediation timelines to ensure alignment with GGRC requirements.
  • Provide guidance on steps to monitor control effectiveness
  • Support business units with global internal audits, regulatory exam requests, GGRC reviews, and other Internal Controls initiatives
  • Ensure meetings and critical decision points are clearly documented and communicated.
  • Provide periodic updates on project status and escalate issues to senior management and assist in issue resolution.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at