First Line of Defense Compliance Mgr in Singapore at PayPal

Date Posted: 6/16/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The First Line of Defense (FLOD) Team responsible for supporting the Global Sales Organization at PayPal, is seeking a FLOD Manager to support their Internal Controls and Risk Management Program. This position will be primarily responsible for engaging cross-functional business partners on day to day activities, assessing risks across key business processes and ultimately implementing necessary controls in order to mitigate risk. This role requires effective communication and analytical skills to drive execution surrounding risk management in a global environment. Applicant must have the ability to work independently and manage competing priorities.

Primary Job Responsibilities:

  • Provide guidance to business partners relating to the development of controls for critical business processes to mitigate compliance/operational risk
  • Provide ongoing direction and support of business unit’s issue management and remediation efforts
  • Support functional areas with internal audits, regulatory exams, second line reviews as well as any additional governance
  • Partner with GGRC to complete annual risk assessments
  • Manage FLOD oversight of open risks and issues, assessing the risk and bringing forth to appropriate key stakeholders in partnership with compliance
  • Act as a liaison for a multitude of projects across the FLOD Team; engaging key partners across all areas of the organization
  • Provide reporting and presentations for senior leaders that communicate appropriate project or program level updates
  • Make informed decisions and actions to control/manage risk exposure
  • Review end to end processes of current issues to identify areas of weakness in need of stronger controls and implement appropriate corrective action to resolve
  • Design and implement programs that will align business processes with strategic goals to create efficiencies
  • Collaborate with appropriate groups to escalate, resolve and report issues
  • Effectively manage business critical processes with appropriate retention and audit trails


  • Superior interpersonal skills, verbal and written communications skills, coupled with the ability to build relationships with peers and business support partners
  • Working experience in business and functional requirement gathering and documentation
  • Ability to collaborate with business and technology stakeholders in gathering requirements and identifying areas of improvement
  • Results-oriented individual with ability to identify dependencies and leverage multiple sources of information at once
  • Ability to quickly assess the impact of an issue, engage key partners and facilitate a solution
  • Must be able to own and see tasks through to completion without significant guidance
  • Strong written, analytical, problem solving, critical thinking and oral communications skills
  • Comfortable with balancing multiple, competing priorities and changes in scope / direction
  • interact successfully at all levels of the company, from individual contributors to executive management. This person should have a proven ability to influence and make key decisions - and thrive - in a highly matrixed environment. This role will require a strong partnership across separate functional areas, lines of business and support areas (business owners, risk owners, etc.) to drive clear and transparent execution and reporting.


  • Familiarization with consumer protection regulations, local regulatory requirements and applicable banking and licensing regulations
  • Analytical, cross-referencing and deductive reasoning skills to translate risks to regulations
  • Deliver on desired results, determining what is important and urgent, and prioritizing effectively to meet deadlines and achieve desired results
  • Strong project management skills
  • Demonstrate a high level of professional judgment, commitment, integrity and teamwork
  • Excel within a fast-paced environment by maintaining composure and demonstrating the ability to make sound decisions under pressure
  • 8+ years regulatory compliance and/or professional related experience
  • BA/BS degree required
  • Possess sound judgment, flexibility and nimbleness in changing courses and solving problems
  • Ability to multitask effortlessly and manage competing priorities under demanding deadlines
  • Demonstrated ability to learn quickly, manage projects and drive/achieve results

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.