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FDCC Fraud Analyst Manager in Scottsdale at PayPal

Date Posted: 7/24/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Fraud Defense Command Center (FDCC) is looking for a collaborative and strategically oriented business & technical operations professional to join their team. The FDCC Fraud Analyst Manager will report to the Head of the FDCC Operations and will be responsible for driving a range of multi-disciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the operating plan, strategy, and technical excellence of these organizations. Operating rhythms include development of strategic plans and progress against them, team composition/evaluation, team engagement/culture, and product & engineering collaborative excellence. The Fraud analyst manager is at the core of PayPal’s FDCC team. This role requires a strong business acumen and sound technical skills to manage a team responsible for triaging and analyzing macro-level monitoring and alerting to detect incoming anomalous fraud pressures. It requires overseeing and executing daily responsibilities related to monitoring and managing alert signals, ad hoc analysis, lookback analysis using new indicators, and communicating with relevant teams. This role demands building strong working relationships with all global functional teams including those in fraud risk, engineering, financial crimes, and InfoSec teams.     The role will actively contribute to PayPal’s Fraud monitoring and automation platforms by developing a monitoring and triage team of “first responders” to combat fraud and abuse pressure. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply 

Functional Skills:

•         Intermediate proficiency in any of these fundamental technical skills: SQL, Tableau, Hadoop, Power Bi, Notebooks, and other Scripting languages

•         Has solid level of knowledge in Splunk queries and logging sources

•         Intermediate understanding of networking concepts and principles

•         Can develop and enhance fraud monitoring and alert triage processes and capabilities leveraging existing and new platforms, tools and datasets

•         Will leverage their fraud business knowledge to quickly identify and remediate potential fraud using multiple indicators from a multitude of datasets

•         Attribution analysis across large data sets

•         Ability to expand investigation beyond initial data set or lead

•         Perform quality assurance reviews for investigations and analysis to ensure accuracy and completeness of review

•         Prior experience investigating fraud typologies ideally at PayPal from either the Risk or Global Investigations segments

Business Acumen:

•         Will leverage their fraud business knowledge to quickly identify and remediate potential fraud using multiple indicators from a multitude of data sets

•         Familiar with PayPal’s major products, flows and risk checkpoints

•         Good understanding of PayPal’s business goals and how they can influence them in their role

•         Will work closely with the FDCC engineering team to provide feedback on alert efficacy, tuning opportunities, and automation improvements

•         Be data-driven, quality and outcome-focused

•         Network and build relationships with internal and external partners relating to fraud and the mission of the FDCC

Behaviors and Communication:

 

•         Proven and demonstrated collaborative senior leadership skills including relationship-building and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key business partners/stakeholders including senior management

•         Can work independently and lead a team to triage and quickly analyze alerts and escalate as needed.

•         Contributes to the analysis and delivery of findings to internal teams with impactful security analysis in a clear, consistent manner with a focus on quality.

•         Ability to develop and maintain professional working relationships with co-workers and peers constantly demonstrating a positive can-do and one-team attitude.

Qualifications:

•         BS degree in Computer Science, Information/Cyber security or related technical field of study

•         5+ years of experience in PayPal or similar Risk/Consumer-behavior companies

•         Excellent spoken and written English – a must. Will be communicating with technical engineers, data scientists, fraud investigators, policy experts and leadership across all levels


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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