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Executive Support Technician in San Jose, California, United States of America at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

PayPal is seeking an Executive Support Technician to join our team at our HQ in San Jose, CA. As a member of the End User Experience (EUX) team, the Executive Support Technician role will be responsible for delivering a completely successful and secure end-to-end solution for any technology requests or issues coming from the PayPal Senior Leadership team and Executive Staff. This person must be a technically versed resource while having passion to deliver excellent world class customer support. As a member of the EUX & Executive Support team, you will interface daily with executives, their admins, employees, IT infrastructure, endpoint technology, as well as other IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically fluent, and thrives solving technical issues in a timely manner.

Provides technical support to our executives for network infrastructure and internal systems software and hardware. Installs, configures, secures, and troubleshoots desktop systems, workstations, servers, and network issues in a diverse environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

•       Provide local/in-person and remote technical support for Executive level clients and assistants on a daily basis

•       Ability to communicate with our Executive customer base, management, and other IT functional areas

•       Have experience supporting highly visible meetings such as Board of Directors and quarterly Earnings calls

•       Establish trust and have a high level of confidentiality when interacting with our customers

•       Provide ad-hoc off-site event support for executives to facilitate meetings and productivities

•       Lead and assist with root cause analysis (RCA) as it relates to systems and peripheral devices

•       Execute support while keeping security a priority

•       Ticket & queue management within Service Now 

•       Available to be on-call (24x7) for escalated requests occurring during non-business hours (scheduled/rotation)

•       Leads projects to deliver advance capabilities for our users

•       Excellent organizational skills and multi-tasking abilities without sacrificing quality

•       Provides excellent customer service and can diffuse heightened end-user sensitivity

•       Be open to travel for support when required

•       Contribute to the development and growth of EUX

•       Be comfortable to mentor & coach team members

•       Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, and project management

Job Requirements:


Must have at least 5+ years of experience working in an IT support function.  Successful candidates should have extensive experience with Windows 10, Mac OS X, Mobile Technologies (iOS & Android), Microsoft Office and Exchange/Outlook/Teams.


Desirable candidates will possess a firm understanding of the following:


•       Current Microsoft operating systems

•       Current MacOS operating systems

•       Apple iOS, Android

•       ServiceNow or similar workflow management tool(s)

•       Microsoft Exchange

•       Microsoft Office 365 suite

•       Video conferencing technologies, Microsoft Teams, Zoom, WebEx

•       Audio conferencing technologies

•       Video/audio streaming

•       Remote and/or collaborative web technologies

•       TCP/IP networking

•       PowerShell

•       Active Directory

•       Wireless technologies

•       VPN technologies

•       PC, mobile, and network security

•       Telecommunications

•       Printing technologies


•       Acts with Integrity and Trust

•       Focus on Results

•       Drives for Results

•       Focuses on Community and Customer Needs 

•       Manages Execution

•       Makes Effective Decisions

•       Manages Process

Interpersonal Skills

•       Builds Relationships & Teams

•       Manages and Develops People

•       Communicates Effectively

•       Motivates Others

•       Relates technical issues to the workforce using non-technical terms

Leading Organizational Change

•       Deals with Ambiguity

•       Personal Capability

•       Demonstrates Intellectual Capability 

•       Innovates

•       Knows PayPal and represents our vision and mission


Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field


MCSE or MSTSC, other technical certifications, ITIL certification

Equivalent relevant experience and diplomas may also substitute for a degree

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at