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Program Manager – Business Operations in Bangalore at PayPal

Date Posted: 5/14/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Executive Assistant to VP Engineering & GM Office : Reporting directly to the VP Engineering and GM Office, the Executive Assistant to the VP, GM provides executive, administrative, and development support to the GM and Senior Leadership Team India. The Executive Assistant serves as the primary point of contact for internal and external constituencies on all matters pertaining to the VP, GM. The Executive Assistant serves as a liaison to the Board of Directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects.

Primary Responsibilities:

Executive Support

  • Assists the VP, GM with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings.
  • Communicates with the general staff on the VP, GM behalf and coordinates logistics with high-level meetings both internally and externally. Coordinates meetings and strategic activities with the India SLT, and key HQ meetings.
  • Conducts research on prospective corporate and foundation donors to identify and evaluate current needs and assembles materials needed for the proposals.
  • Drafts reports, letters of solicitation, proposals; prepares and coordinates oral and written communication with donors and prospects.
  • Supports VP, GM in his/her external commitments and communications.
  • Contribute in a very significant way to key site-wide events like All-hands, myhapPYPLace connects (a culture intervention in India), etc. to support the exec in presentations.
  • Own the launch, sustenance and health of initiatives of the GM’s office like Connect Over Cuisine, Be a Guru to Guru, etc as an extension to the CS world as well.
  • Monitor and manage spot award disbursal, coordination of nominations for such, etc. for both roles

India Leadership Support and Liaison

  • Serves as administrative liaison to India LT (Directors and manages LT activities, which include coordinating semi-annual meetings and dinners; semi-annual staff lunches/receptions/ arranging hotel accommodations for out-of-town; processing travel reimbursement requests; and compiling, assembling, and distributing India LT meeting materials.
  • Coordinates Executive, Finance, Governance & Nominating, and Audit Committee meetings, maintains confidential files and contact information; coordinates meetings, conferences, and committees both on and off site to support the GM agenda.
  • Plan and manage leadership offsites – strategically in partnership with the Biz Ops team and tactically with the travel team

Management Liaison

  • Participates as an adjunct member of the LT including assisting in scheduling, attending meetings. Represents the GM in designated meetings as required.
  • Assists in coordinating the agenda of senior management team meetings. Prepares an account of the meetings and designates and follows up on assigned action items.
  • Be part of the culture committee in the CS org and support rationalizing and centralizing initiatives across Bangalore.

Secondary Responsibilities

  • Performs other duties as assigned.


  • Position reports to the GM and works directly with the India Directors.
  • Works directly with senior level staff and HR both internally and externally.
  • Build and manage an “Attention Dashboard” in conjunction with the Head of Business Operations for the GM and the VP of Customer Success Platforms org to ensure focus and time are being carefully managed.

Experience & Education

  • Bachelor’s degree or equivalent experience with social sciences background and an interest in national and global issues.
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
  • Strong experience in providing support for upper-level management in a related organization

Skills & Abilities

  • Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board
  • members, external partners and donors.
  • Previous experience working with development and fundraising programs to increase donor contributions and funding sources.
  • Proficiency in Windows, including MS Word, EXCEL and PowerPoint; fund-raising data management systems knowledge helpful.
  • Ability to conduct research and present data in a succinct and well-written manner.
  • Ability to work independently and with professional discretion.
  • Excellent writing, editing, grammatical, organizational, and research skills.
  • Knowledge of other languages and international customs is an asset; knowledge of US Makret is helpful.
  • Excellent management, time-management, and problem-solving skills.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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