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Employee Central Specialist - APAC in Shanghai at PayPal

Date Posted: 5/23/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The HR Operations Tier 2 support is the escalation point responsible for resolving complex and/or escalated employee life cycle, organization management (OM), or position management (PM) inquiries from Employees, Managers, Centers of Expertise (COE), HR Business Partners (HRBP’s), and Vendors. The role resolves and/or support issues that arise from Key Performance Indicators and will support optimization efforts and project support work that address performance needs.


  • Responsible for HR daily operations, provide first level of escalation support to Tier 1 team, resolve more complex HR questions
  • Performance quality assurance through daily work with external vendors in HR operations, benefits, and immigrations; act as the POC to solve complex issues
  • Be the local HR contact on provide exceptional customer service to internal clients on all kinds of policy consultation, including but not limited to hukou application, social benefits, work permit application of foreign employees, etc. 
  • Support/Lead ongoing projects and initiatives within the People Function intended to optimize People processes, and technology, including but not limited to system implementation and enhancement, benefits renewal, people movement, etc.
  • Oversees and facilitate with process of onboarding and offboarding, contract renewal, local requirements such as annual government applications, site actives, communications, etc. Facilitate training for new hires
  • Be responsible for HRIS data maintenance, adept in using technology systems and applications to execute day to day responsibilities including Workday and Salesforce; execute people data report as and when needed
  • Review and update existing HR policies/procedures and assist in producing new policies/ procedures in relation to HR transactional services.
  • Build deep understanding of end-to-end processes and provide ongoing and back up support for both global and local stakeholders and teammates as and when necessary
  • Provide admin and logistic support to HR activities or programs
  • Liaise with business leaders, COE’s, HRBP’s, and vendors to support mass organization/employee data changes, Mergers & Acquisitions, Ongoing Performance & Rewards cycles
  • Development and maintenance of standard operating procedures and process documentation
  • Identify and recommend options for process improvements

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at