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Dutch PP Collections Specialist in Dublin - Ballycoolin Business Park at PayPal

Date Posted: 9/13/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

As a Collections Specialist, your goal is to deliver best-in-class service to our customers while taking problem solving and customer service to a new level. You will also uphold the highest level of customer service while supporting customers who find themselves financially (or non-financially) vulnerable. As a Collections Specialist, you will engage with PayPal customers where a missed payment has occurred on their account, performing a range of collection duties including providing guidance and education to customers in order to avoid help them get back on track whether this be short term or long term difficulties. You will ascertain what level of support each customer needs, based on their unique situation, and have access to a number of Forbearance options to help customers get back on track. You will show a strong level of empathy and understanding of each customer circumstance and always put the customer at the forefront.

*Fluency in English and Dutch required for this role*

Responsibilities: 

•         Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing 

•         Construct individually tailored solutions while being in compliance with FCA guidelines (TCF, Vulnerable customers etc).

•         Educate customers on different forbearance options available and relevant impact to Credit Bureaus

•         Maintain and promote a positive attitude while meeting production and quality goals. 

•         Display initiative to take on additional responsibilities geared towards professional growth and development. 

•         Ensure quality and “right customer outcome” is upheld for every customer contact

Competencies: 

•         Customer Focus 

•         Drive for Results 

•         Problem Solving 

•         Composure 

•         Listening 

•         Functions/Technical Skills 

•         Teamwork 

Preferred Qualifications: 

•         Strong communication skills, excel at customer interaction

•         Strong verbal (phone) communication skills: actively listen and speak clearly to customers 

•         Strong written (email) communication skills: use proper grammar and punctuation 

•         Well-developed sense of urgency and follow through 

Job Requirements

•         1 to 4 years of call center environment experience 

•         Fluency in English 

•         Ability to learn and adapt to new systems and software changes 

•         Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel) 

•         Ability to communicate effectively via email and phone using effective grammar and punctuation 

•         Well-developed sense of urgency and follow through 

•         Ability to develop and maintain professional working relationships with co-workers and peers 

•         Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings) 

•         Have a passion for helping and resolving customer issues


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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