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Dutch Customer Support Advisor in Stockholm, Stockholm County, Sweden at PayPal

Date Posted: 6/12/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Join the friendliest faces in FinTech Our Customer Engagement team goes above and beyond for our users, supporting them at all stages of their Zettle journey via phone, email, and live chat. We’re looking for several Customer Support Advisors to join them in Stockholm and help users across our Dutch markets. As the friendly face of Zettle, you’ll inform merchants about what we have to offer and help them to set up their account in a way that’s tailored to their needs. You’ll also help them to grow and manage their business with the help of our products – always in a timely and friendly manner.

We hire people not CVs

We work hard to provide the very best user experience for our merchants, so we’ll expect you to take ownership of your role and work proactively. Providing lackluster customer service just isn’t your vibe. Instead, you’re driven to go the extra mile in your work and dare to challenge the status quo if it means putting smiles on our merchant’s faces. Professional, organised and proud of your attention to detail, you’re a real team player itching to succeed in a friendly, fast-paced environment.

  • You’ll need to have a native level or business proficiency in Dutch.
  • We’ll also ask that you’re fluent in English, our business language.
  • You’ll have excellent written and verbal communication skills.
  • You take customer-centric to the next level: you’re passionate about creating smooth, easy and above all high-quality customer experiences that create aha moments.
  • Our merchants come from all walks of life - and so do our teams! Whether you learned to de-escalate tensions as a UN negotiator, craft effective business solutions in sales or earned your negotiation badge as a kindergarten teacher, we’d love to hear from you.

We're all for equality for all.

Tattoo artists. Dog groomers. Cake bakers. Jewellery makers. You name them - at Zettle - we help them. And to do that well, we need our people to be as unique and diverse as they are. We’re proud to be an equal opportunity employer and together we uphold PayPal’s One Team behavior, striving to be a place where everyone can benefit from equal access to professional development, bring their whole self to work and most of all, feel like they belong.

We’re putting an End to Ordinary

We started out helping small businesses accept card payments. Today, our commerce platform provides Europe and Latin America’s entrepreneurial underdogs with the tools to get paid, sell smarter, and grow. Together with PayPal, we want to give millions more merchants across the world the power to put an end to dead high streets and clunky small business solutions. Want to be a part of it all?

In 2018, Zettle became part of the PayPal family. Zettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we’re empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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