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Director, Site Operations in San Jose - N First St at PayPal

Date Posted: 10/13/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Director, PayPal Command Center will be responsible for the following: Manage portions of PayPal’s 24x7, always-available applications and infrastructure to meet the high traffic needs, and strive to eliminate downtime, improve reliability, and improve the manageability of its services Build and manage a world-class team of managers and engineers capable of scaling with PayPal through a period of continued high-growth Attract top tier talent to match this level of growth Manage and mentor portions of the existing SRE team and able to manage “rock stars” Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements; set standards for deployments at scale, application and infrastructure reliability and scalability Continue to improve on a thriving engineering culture across all tech functions; build and lead an organization with customer focus, world class quality, effective communication, decisive, fast moving solutions, quick and constructive resolutions of conflicts, and a “no barriers” mentality Serve as an evangelist for the team and overall culture, both internally and externally

In terms of the performance and personal competencies required for the position, we would highlight the following:

Setting Strategy

  • The ability to create and articulate an inspiring customer-focused vision for the organization.
  • The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's overall strategy.
  • The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.

Executing for Results

  • The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results.
  • Comfortable with ambiguity and uncertainly; the ability to adapt nimbly and lead others through complex situations.
  • A risk-taker who seeks data and input from others to foresee possible threats or unintended circumstances from decisions; someone who takes smart risks.
  • A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for the organization.

Leading Teams

  • The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.
  • The ability to persevere in the face of challenges, and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from the team.
  • A leader who is self-reflective and aware of his/her own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and self-improvement.

Relationships and Influence

  • Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
  • An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in his/her beliefs, and active drive.
  • Creates a sense of purpose/meaning for the team that generates followership beyond his/her own personality and engages others to the greater purpose for the organization as a whole.

Qualifications:

  • The ideal candidate will have a proven track record of successfully building and managing rapidly growing, world-class SRE organizations in large-scale environments. 
  • S/he should have demonstrated the ability to deliver in a hyper-growth environment and be familiar with challenges inherent to this type of growth.  The Director, Site Reliability Engineering should have direct experience building (preferably large scale) highly available services with a focus on scalability and reliability.  The right candidate will have a history of being a hands-on leader, either in a startup or growth stage company.  
  • S/he should have 10+ years experience in production/site reliability engineering while leading a team of 30+. 
  • This individual must have a technical undergraduate degree (bachelor in computer science, engineering, mathematics).

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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