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Director Risk Products PMM in San Jose at PayPal

Date Posted: 9/9/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/9/2021
  • Job ID:
    R0074647

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Director PMM Risk Products

Director, Risk Product Marketing Management (PMM)

The PMM team plays a central role in developing, positioning, and bringing our products and services to market. At PayPal, the PMM team works closely with product managers to provide the customer & market insights needed to build product strategies & roadmaps; and guide product development from conception to launch. When products & features are ready for launch, the PMM team provides the product positioning and market insights to develop GTM plans in the Sales, Marketing & Comms teams.

Responsibilities

Lead a team that is accountable and responsible for clear messaging of PayPal’s risk related products and the value proposition to our merchant customers, connecting product development and go to market. The team’s core responsibilities include:

  • At the start of the product development lifecycle:
    • Provide input on market dynamics and competitors.  This critical information informs how Product Managers develop product strategy and go to market plans
    • Support scope definition with our Segment and Market PMMs and the product teams by bringing competitor insight and customer research into the discussion
    • Provide feedback based on understanding on how our merchant customers engage with our Risk products, existing products performance and improvement opportunities
    • Recommend to our Segment and Market PMMs and Product Managers potential value propositions and messages that will resonate across the various segments and associated features/functionality
  • When a product, feature or service is reach for launch:
    • Craft messaging and collateral that places the product in the context of the relevant solution(s) and the go to market strategy
    • Create and drive a plan that ensures go to market functions (i.e., Sales, Marketing, Customer Success, Professional Services, Customer Support) are commercially ready, including understanding product functionality and messaging, as well as confirming that their respective plans are consistent with each other and the overall go to market strategy developed by the Product Manager and verified by the Segment Owner
    • Working closely with Segment and Market PMMs capture feedback from customers and other go to market functions on what is working in order to improve messaging, as well as to share with Product Managers (to improve the product) and other go to market functions (to improve the approach to marketing, selling and servicing)
  • Build and lead a team of Product PMMs that are initially focused on PayPal’s Risk Products

Qualifications

  • Experience in Product Marketing, with a balance of inbound & outbound focus
  • Experience working with Risk products in a global context
  • Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
  • Experience in the area of product management, development and or launch
  • Ideally, experience in payments
  • Ability to clearly articulate product requirements and prioritize enhancement requests
  • Ability to gather and analyze large quantities of information, and synthesize into insightful business and product recommendations
  • Deep understanding of the market and competitive environment
  • A BA/BS degree or equivalent practical experience
  • 10+ years working in a product marketing capacity (partnered closely with product management and/or engineering to represent market requirements and with marketing and sales to support product launches)
  • Strong quantitative analytical skills and excellent written and oral communication skills
  • Comfortable in a fast-paced, dynamic environment
  • Comfortable with ambiguity

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0074647

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