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Director, Product Manager in San Jose at PayPal

Date Posted: 9/15/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The PayPal Enterprise Omni-Channel team is focused on building the core platform that enables enterprise-scale merchants to create next-generation commerce experiences for their customers across both online and in-store channels.  As a product leader for this team, you will help shape and drive the product vision, translate business objectives into a clear strategy for Omni-Channel payment processing and terminal management, and successfully execute that strategy through strong collaboration and agile leadership.   You will also work closely with a cross-functional team to discover and distill merchant processing needs, then prioritize and develop new in-store capabilities that address those needs enabling our merchants to scale to new regions, new verticals and facilitate simple ways to drive loyalty and support new payment options for their customers.    

Job Description:  

 

PayPal:  

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.  

 

 

The Role:  The Enterprise Omni-Channel Product Lead  

The PayPal Enterprise Omni-Channel team is focused on building the core platform that enables enterprise-scale merchants to create next-generation commerce experiences for their customers across both online and in-store channels.  As a product leader for this team, you will help shape and drive the product vision, translate business objectives into a clear strategy for Omni-Channel payment processing and terminal management, and successfully execute that strategy through strong collaboration and agile leadership.   You will also work closely with a cross-functional team to discover and distill merchant processing needs, then prioritize and develop new in-store capabilities that address those needs enabling our merchants to scale to new regions, new verticals and facilitate simple ways to drive loyalty and support new payment options for their customers.    

 

 

Your Responsibilities:  

  • Build, coach, and manage a team of Product Managers, enabling the success and productivity of our Omnichannel offering. 

  • Act as Portfolio Owner for Enterprise In-Store efforts - developing a product strategy for the area, as well as define and manage the portfolio with the leadership team and stakeholders. 

  • Deeply understand our merchants and their needs, ensuring we are helping them to grow their business. 

  • Learn and grow your deep understanding of the Omni-Channel payments market, inclusive of In-store and online payment processing needs and expectations of enterprise merchants globally.   

  • Evangelize and execute on the product strategy and vision for the group.  

  • Create, maintain and drive overall product roadmap, defining key goals and iterative time-based deliverables to achieve them.   

  • Partner closely with talented engineers through all phases of the product development lifecycle in an agile environment, to help determine the best technical implementation/design while balancing time-to-market needs.  

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.  

  • Improve the efficacy of our operational functions, enabling the organization to scale with process and technology.  

  • Partner with enterprise sales & global account teams within PayPal to assess opportunities that align to the strategy and help grow the business.   

  • Own business outcomes and update senior management about progress and challenges to plans.  

  • Build positive relationships across organizations through strong and collaborative interactions, proactive planning, and decisive leadership.  

  • Lead cross-functional teams in making appropriate trade-offs to deliver high utility solutions or processes within given business, market and time constraints.  

  • Define and measure key performance indicators to evaluate and understand product value.  

  

Qualifications:   

  • Minimum of a BS/BA is required, MBA or MS is preferred  

  • 10+ years of product management experience owning product strategy, product roadmap and successfully bringing technical Business-to-Business products delivered via developer APIs to market.  

  • Demonstrated leadership and ability to practice strong ownership, drive change in a large, matrixed organization.   

  • Prior experiences and knowledge of in-store payment processing – e.g. EMV, card reader hardware, Point of Sale software, etc.)  

  • A deep curiosity that drives you to learn, investigate, and ask “why”?  

  • Effective interpersonal skills and the self-awareness to communicate clearly and effectively to a variety of target audiences (including developers, executives, and non-technical internal stakeholders & external customers.   

  • Comfort with ambiguity and an instinct for creating clarity with tempo.  

  • Track record of using different sources of data to inform and drive product decisions.  


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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