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Director, Product Management in Austin at PayPal

Date Posted: 6/19/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Lead a team of product managers for the Customer Success Platforms Product organization. As Director of Product Management for Digital Customer Service for PayPal, you will lead the delivery of digital and voice customer service products, bringing together solutions and platforms as a service on a worldwide scale. You will provide product vision, drive product strategy, execute cross-functionally across numerous business, product and engineering teams to address the myriad needs of internal and external customers.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 300+ million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As the Director, Product Management, Customer Success Platforms, you will embark on a path of building world class customer service digital and voice experiences through your leadership and product delivery.  You will be responsible for providing product vision, strategy and roadmaps, delivering differentiating customer experiences and best-in-class customer success platforms.   With demonstrated competencies in the full product development lifecycle from discovery to delivery including: customer discovery, leadership of the product team, product evangelism and management of products including prioritization, you will mentor and build a world-class product team delivering world-class customer service experiences on our platforms. You are deeply curious and persistent in gaining knowledge about our products and go-to-market strategy.

As Director, Product Management, Customer Success Platforms you will be highly effective in influencing, driving alignment, and collaboration. In this role, you will lead multiple products and teams of product managers, instilling a culture of product excellence and high performance.

You will be a thought partner to the global customer service leadership teams.    You will partner with these teams to understand their requirements and leverage cross-functional teams to develop and land solutions that meet their needs at scale. You will have exposure and visibility to PayPal executives, as you work with them to understand their needs and promote solutions that your team develops. We are a team of entrepreneurial, enthusiastic and customer-focused members. If you are a fast learner, are willing to learn and grow, have a can-do attitude and wants to solve problems in the most pragmatic way, we would like to talk with you.

Responsibilities

  • Lead multiple product areas and build a high performing team of product managers
  • Lead product strategy and vision.  Work across product, architecture and engineering teams to build, design, implement and maintain our products that span across the whole portfolio of product offerings.
  • Drive decisions around prioritization, solutions and functionality.
  • Influence and establish best product management and UX practices through solid design decisions, processes and tools.

Minimum Qualification

  • Bachelor’s degree with a quantitative focus in Economics, Computer Science, Statistics, other technical field or equivalent practical experience. MBA or advanced degree in Engineering/Computer Science is preferred.
  • +10 years of leadership experience in product management, engineering and/or management consulting
  • Experience delivering enterprise products at scale, managing product solutions with multiple stakeholders, leading either product or engineering functions

Preferred Qualification

  • Ability to partner with stakeholders to define analysis requirements and priorities, develop and execute strategy and balance short- vs long-term deliverables.
  • Ability to leverage executive presence to partner with/influence executives on a global basis.
  • Exceptional business acumen with an understanding of business drivers and value-creation.
  • Excellent interpersonal and communication skills

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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