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Director, Product Management 1 - Tech in Austin, Texas, United States of America at PayPal

Date Posted: 6/12/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

The PayPal Engineering Platform & Experience (EPX) team enables thousands of internal developers to deliver PayPal software with minimal friction and maximum speed and quality. We provide the tools, processes, and best practices that guide the Software Development Lifecycle (SDLC) for all developers and all software stacks. This groups mission is to simplify the process of delivering software so that engineers can spend more time delivering value and less time managing infrastructure and their pipeline. This is a critical function that ensures every team has the tools and support they need to stay in flow and deliver products globally to compete and win the $5T FinTech market. This critical role is the SDLC End to End Product Architect and senior Product Marketing Manager for EPX. It is responsible for how EPX engages with its engineering customers, stakeholders and EPX Product team to align on the SDLC and the engineering customer, derive insights for the business based on customer feedback and underlying data intelligence. It facilitates a two-way conversation across the Product teams and Customers that evangelizes EPX services and provides channels for feedback that help keep the Product organization stay close to their customers and their needs. The goal is to create and curate a highly collaborative partnership between EPX and its stakeholders to maximize the value of the products and services the organization delivers. Additionally, it actively identifies and drives ways to improve the productivity of our engineering teams based on deep data analytics and promotion of industry best practices.

Roles and Responsibilities: 

  • Works closely with EPX leadership and Product teams to establish long term End to End SDLC vision, messaging, and language that communicates and evangelizes the SDLC that enables our engineers.
  • Drives holistic EPX market segmentation and differentiated including engagement and messaging appropriate for each (e.g., engineers, senior leaders, board of directors, etc.)
  • Works closely with EPX product management team members to align and support promotion of EPX products and services in line with the overall organization vision and goals.
  • Organizes and executes customer-focused events and other outbound and inbound marketing activities including but not limited to hackathons, blogs, customer advisory boards, co-development projects, go-to-market consulting.
  • Defines, owns, and drives voice-of-the-customer strategy for DPX, including measures of customer satisfaction and consistent feedback loops that reinforce and inform strategic and product roadmaps and investment.
  • Drives continuous improvement in documentation and the business processes required to deliver high customer satisfaction, including partnering with cross-functional service providers to enhance and improve service delivery.
  • Defines, implements, and measures key EPX metrics around productivity, availability, quality, security, and other key organizational measures of success.
  • Works closely with product domains to provide data analytics and insights for key EPX business processes supporting the business
  • Defines and drives the holistic customer advocacy strategy, channels and process
  • Ensures there are strong feedback loops between customer support processes and product teams to encourage a culture of continuous improvement, learning and self-service.

Desired Skills and Experience:

  • 10+ years combined experience in a developer-focused domain with a strong emphasis on marketing, communications, and data analytics to drive business results.
  • Passion for the needs of developers with an ability to understand the mindset and the EQ to form strong relationships and cross-functional partnerships.
  • Deep understanding of the software development process and the challenges of scaling in a large enterprise.
  • Seasoned people manager with a track record of hiring, nurturing, and growing talent.
  • Superb communication and writing skills with an appreciate for the nuance of strong marketing material as well as the style and precision of technical documentation.
  • Highly motivated, result-oriented self-starter who enjoys working in a fast-paced environment.
  • Data driven mindset for strong outcomes, prioritization and delivery of most value-added capabilities for the developers.
  • Solid executive presence with the ability to represent the organization to key leadership, product development, and stakeholder audiences.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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