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Director of Product Management - AI/ML in San Jose at PayPal

Date Posted: 6/20/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are seeking an exceptional leader to drive product strategy and execution for PayPal’s AI/ML Platform. Join us as we pursue our disruptive new vision to democratize AI/ML across PayPal to support a diverse set of use cases, from conversational agents that leverage state of the art language models, to payment routing optimization systems, to some of the industry’s most complex graph models that power near real time risk detection for millions of payments per day. The AI/ML Platform will be pivotal in enabling delightful experiences to our 375 Million Customers and 27+ Million Merchants, in addition to advancing capabilities to win 1 billion daily active users. Machine learning is instrumental to PayPal’s strategy; as our CEO Dan Schulman stated earlier this year, we are building solutions that “...transcend payments, commerce and financial services, all of that on a common platform, all of that leveraging common data elements and machine learning." The Director of Product for AI/ML will drive strategy and guide a team of PMs to build a use case agnostic, industry grade AI/ML Platform. This stack is being built from the ground up on modern open-source, cloud based technologies with sponsorship from the highest levels of management to accelerate AI/ML adoption within PayPal Inc. Given the rapid pace and evolution of tools and frameworks in this space, the leader will require extensive familiarity as well as ongoing commitment to staying current with many technologies and tools within the data, analytics, and AI/ML space. This role will be responsible for mentoring a world class team of Product Managers and will drive functionality, user experience and overall product strategy. The team is uniquely positioned to bring together ground breaking innovations, work with outstanding platform engineers and build solutions for some of the most skilled data science and machine learning teams in the world. If you are an experienced product management leader with sharp problem solving, collaboration and communication skills, and if you like to work in a highly collaborative, values driven environment with passion to innovate, come join our team; together we will build cutting edge AI/ML solutions and transform the future of financial services for millions around the world!


  • Build, coach and lead a strong team of product managers that set the standard in the industry
  • Act as Portfolio Owner of AI/ML platform products. Drive product vision and help teams deploy analytical capabilities that support risk, marketing, sales, customer support, product engagement and many other teams across PayPal and its brands
  • Partner with cross functional teams (business, partners, program, architecture, development, UX) to drive alignment around product strategy
  • Drive innovation by identifying new opportunities based on research, industry trends and best practices
  • Drive product development and execution with a team of world class engineers and designers
  • Define and measure key performance indicators to evaluate and understand product value
  • Build trust and effective relationships with peers and cross-functional teams; and influence senior leaders to communicate AI/ML vision, strategy, goals, status, and customer impact
  • Represent product to stakeholders and peers across PayPal and develop go to market strategies to promote adoption of platform offerings across multiple teams
  • Evangelize the product roadmap and build strong relationships with key customers that will allow the opportunity to understand gaps and build the right solutions
  • Collaborate with geo distributed engineering, customers and product management team spanning multiple time zones


  • MS degree in Computer Science or related technical field. Advanced degrees including PhD or MBA a plus
  • 8+ years in Product leadership role with proven leadership skills
  • 15+ years experience in product management, product development or architecture design with a focus on technology platform, data and/or machine learning
  • Knowledge of public cloud infrastructure such as Google, AWS, Azure is preferred
  • Extensive familiarity with AI/ML either from the application side, or ML infrastructure
  • Experience in defining product OKRs and measure KPIs to bring clarity of execution to stakeholders
  • Demonstrable leadership and ability to practice strong ownership to drive change in a large matrixed organizations
  • Fearless leader able to constructively advance opinionated perspectives and customer analysis to all levels of organization
  • Very high EQ and ability to empathize and communicate with customers and stakeholders at all levels of the organization
  • Experience must include large-scale application platform and infrastructure management
  • Experience with qualitative and quantitative methodologies to understanding customers. Abel to explore and structure customers’ insights to inform prioritization
  • Strong ability to translate product needs to technology and understand technology.  Detail-oriented, unfazed by technical detail, committed to flawless execution
  • Excellent verbal and written communication and presentation skills

Preferred Skills:

  • Entrepreneurial drive and demonstrable ability to achieve stretch goals in an innovative and fast-paced environment
  • Experience developing customer facing products, technologies and platforms
  • Working knowledge of deep learning, machine learning and statistics
  • Working knowledge of agile methodology
  • Working knowledge of SaaS AI platforms and prior experience in migrating on-prem AI/ML platform to public cloud
  • Experience leading and managing geo distributed cross-functional teams including Product team

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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