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Director of Product Management - AI/ML in San Jose, California, United States of America at PayPal

Date Posted: 12/23/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

We are seeking an exceptional leader to drive product strategy and execution for PayPal’s AI/ML Platform. Join us as we pursue our disruptive new vision to democratize AI/ML across PayPal to support a diverse set of use cases, from conversational agents that leverage state of the art language models, to payment routing optimization systems, to some of the industry’s most complex graph models that power near real time risk detection for millions of payments per day. The AI/ML Platform will be pivotal in enabling delightful experiences to our 375 Million Customers and 27+ Million Merchants, in addition to advancing capabilities to win 1 billion daily active users. Machine learning is instrumental to PayPal’s strategy; as our CEO Dan Schulman stated earlier this year, we are building solutions that “...transcend payments, commerce and financial services, all of that on a common platform, all of that leveraging common data elements and machine learning." The Director of Product for AI/ML will drive strategy and guide a team of PMs to build a use case agnostic, industry grade AI/ML Platform. This stack is being built from the ground up on modern open-source, cloud based technologies with sponsorship from the highest levels of management to accelerate AI/ML adoption within PayPal Inc. Given the rapid pace and evolution of tools and frameworks in this space, the leader will require extensive familiarity as well as ongoing commitment to staying current with many technologies and tools within the data, analytics, and AI/ML space. This role will be responsible for mentoring a world class team of Product Managers and will drive functionality, user experience and overall product strategy. The team is uniquely positioned to bring together ground breaking innovations, work with outstanding platform engineers and build solutions for some of the most skilled data science and machine learning teams in the world. If you are an experienced product management leader with sharp problem solving, collaboration and communication skills, and if you like to work in a highly collaborative, values driven environment with passion to innovate, come join our team; together we will build cutting edge AI/ML solutions and transform the future of financial services for millions around the world!


• Build, coach and lead a strong team of product managers that set the standard in the industry.

• Act as Portfolio Owner of AI/ML platform products. Drive product vision and help teams deploy analytical capabilities that support risk, marketing, sales, customer support, product engagement and many other across PayPal and its brands.

• Work with cross-functional teams (business, partners, program, architecture, development, UX) to drive alignment around product strategy.

• Drive innovation by Identifying new opportunities based on research, industry trends and best practices.

• Drive product development and execution with a team of world-class engineers and designers.

• Define and measure key performance indicators to evaluate and understand product value.

• Build trust and effective relationships with peers/cross-functional teams and influence senior leaders to communicate AI/ML vision, strategy, goals, status, and customer impact.

• Represent product to stakeholders and to peers across PayPal and develop go-to market
   strategies to promote adoption of platform offerings across multiple teams.

• Evangelize the product roadmap and build strong relationships with key customers that will
   allow to understand gaps and build the right solutions.

• Collaborate with geo distributed engineering, customers and product management team
   spanning multiple time zones.


  • Minimum of 8+ years of experience in Product leadership role having experience within a large-scale application platform and infrastructure management.
  • Minimum of 10+ years of experience in product management, product development or architecture design with proven leadership skills.
  • Minimum of 10+ years of experience in on product management within technology platform, data and/or machine learning. Knowledge of public cloud infrastructure such as Google, AWS, Azure is highly preferred and a plus.
  • Minimum of 5+ years of experience in with AI/ML either from the application side, or ML infrastructure.
  • Minimum of 5+ years of experience in defining product OKRs, measure KPIs, and bring clarity of execution to stakeholders
  •  Demonstrated leadership and ability to practice strong ownership, drive change in a large,
        matrixed organization.
  •  Fearless leader able to constructively advance opinionated perspective, well-informed by
       industry and customer analysis, to all levels of organization.
  • Has a strong executive presence with very high EQ. Ability to empathize and communicate with customers and stakeholders at all levels of the organization.
  • Experience with qualitative and quantitative methodologies to understand customers, ability to explore and structure customers' insights to inform prioritization.
  • Strong ability to translate product needs to technology and understand technology. Detail oriented, unfazed by technical detail, committed to flawless execution.
  • Excellent verbal and written communication and presentation skills.

Preferred Skills:

  • MS degree in Computer Science or related technical field. Advanced degrees including PhD or MBA a plus.
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
  • Experience developing customer-facing products, technologies, and platforms.
  • Working knowledge of deep learning, machine learning and statistics.
  • Working knowledge of agile methodology
  • Working knowledge of SaaS AI platforms and have prior experience in migrating on-prem AI/ML platform to public cloud.
  • Experience leading and managing geo distributed cross-functional teams including Product team

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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