Director, GRR Framework and Operations in San Jose at PayPal

Date Posted: 9/10/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal, Inc. is seeking a global Framework Operations Director for its Risk, Regulatory, and Protective Services’ (RRPS) Global Regulatory Relations (GRR) Team. This Director reports to the VP, GRR team and will provide seasoned leadership and judgment in enabling the infrastructure, systems, capabilities, reporting, tools and training that deliver on PayPal’s promise to execute a holistic and proactive global regulatory relationship management framework. This leader would also be responsible for leading the operations of the RRPS and Internal Audit partnership that ensures timely coordination, delivery and review of audit materials to promote efficient and successful internal audits. Finally, this role will be instrumental in enabling the infrastructure and capabilities of the Inbound Due Diligence and Global Survey Program frameworks also managed within the GRR team.


  • Partner with senior leaders across the GRR Team to coordinate and track the Regulatory Engagement, Global Survey, Internal Audit Partnership and Inbound Due Diligence programs’ (“GRR Programs”) implementation activities (e.g.  framework document development/refresh, training), aiding in key decision-making and performance of the programs’ activities across the organization
  • Drive training initiatives to increase GRR Programs’ awareness, roles and responsibilities, and engagement across global stakeholder groups
  • Develop and ensure program analytics and performance indicators that provide insight and guidance on program efficacy and inform required strategic decision-making for process improvements
  • Identify and drive global operational process improvements for GRR Programs to ensure efficiency and global stakeholder adoption
  • Drive, coordinate, and facilitate the logistical operations of the Regulatory Engagement Group (a senior leadership forum) to enable leadership by the VP, GRR Team and empower global senior leadership strategic-decision making
  • Lead, support and influence Framework Operations direct reports to ensure high performance, strong alignment, best-practice sharing, and consistent and effective communication in implementing global operations activities, including identification and provision of additional tools and systems, as appropriate
  • Identify and mitigate key GRR Programs’ execution risks, escalating and communicating programs’ road blocks and operational challenges to VP, GRR Team for visibility and decision-making
  • Partner with GRR Team leadership to develop and support execution of relevant communications and training plans for GRR programs
  • Lead the production and delivery of periodic regional, consolidated and executive MIS and reporting that informs management committee and board reporting on GRR Programs across PayPal legal entities
  • Cultivate strong relationships with senior leaders across the organization and partner with GRR Team leadership to help solve program execution challenges and identify improvement opportunities
  • Liaise with Internal Audit leadership to lead and coordinate key operations of the Internal Audit Partnership program with RRPS
  • Serve as point of contact and coordinator for PULSE Regulatory Engagement Module, Interactions Module, Exam Calendar and other regulatory-related systems and tools, identifying and coordinating prospective requirements enhancements and improvements for delivery to relevant technology teams
  • Coordinate and facilitate agendas for key communications and forums within the GRR Team including, senior leadership team meetings, all-hands and specialized meetings and gatherings
  • Provide guidance to the global GRR senior leadership team to ensure operational consistency and best practices in program execution, stakeholder satisfaction and adoption
  • Develop and perform additional tasks as needed to support Framework Operations’ objectives to enable holistic operational support for the GRR Programs


  • Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change.
  • Ability to identify dependencies and leverage multiple sources of information simultaneously
  • Solid critical, creative and analytical thinking, decision making and innovative problem-solving skills
  • Excellent verbal and written communication skills
  • Strong reputation for integrity and ability to balance business partnership with the need to exercise independence judgment and to raise issues in a timely and constructive manner
  • Proven ability to interact well with internal senior management and external contacts, including regulators
  • Strong ability to source, manage and analyze data
  • Proven ability to operate simultaneously as an effective tactical as well as strategic thinker
  • Ability to credibly challenge solutions and ensure timely escalation of issues and concerns as and when appropriate
  • Proven track record of effective communication with regulatory agencies
  • Establishes realistic short and long-term goals and objectives
  • Proven track record of aligning and allocating resources to drive optimal delivery
  • Effectively leads small-scale teams
  • Focused on recruiting & developing talent over the short and long term
  • Ability to think strategically while maintaining excellent attention to detail
  • Ability to maintain a high level of confidentiality
  • High energy and a desire to work in a results- and team-oriented, rapid growth environment
  • Demonstrates strong including leadership and consensus building
  • Proven ability to work independently and within a team environment
  • Adaptable in unexpected situations, comfortable dealing with ambiguity and uncertainty
  • Knowledge of the financial services compliance and / or regulatory environment is required
  • Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills

Job Requirements

  • Bachelor’s degree required with 15 years or equivalent experience
  • 10+ years compliance experience in the financial services industry, with financial services reporting experience and/or regulatory examination management experience preferred

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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