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Director Global Professional Services LATAM in Mexico City - Mariano Escobedo at PayPal

Date Posted: 7/2/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for a senior leader to lead the LATAM America GPS Team, as part of the GPS International team. This individual will need to have experiences building and leading technical teams across various of markets, strong business acumen, and ability to understand API integrations and preferably, payments industry background. This leader will also need to be experienced in leading senior and talented people managers and be able to support the team’s continue growth and development. Prior experiences in running Presales/Consulting/Solution and Integration teams are definitely a plus. The individual will lead a number of technical teams that are positioned to service their respective markets. He/She will also work closely with Revenue leadership and other cross functional leaders to build a collaborative and efficient work model, aiming to optimize bandwidth, cost and service level. The individual will lead and own the strategic planning and resource planning, in collaboration with cross functional leaders, to achieve our shared revenue target. The individual will also hire, retain, evaluate, coach and mentor technical talents and work with the rest of the Global Professional Services team in International. This position will be based in Mexico City.

Primary Job Responsibilities:

  • Lead and grow the existing LATAM teams across international markets, partnering with the existing on-site team leaders. This includes markets : LATAM, Mexico and Brazil.
  • Representing GPS LATAM team to strategize with the business to establish the collaboration model and put it in implementation, and ensuring scalability and coverage of integration support. 
  • Oversee the overall performance for GPS LATAM team. Establish and review KPIs and metrics to ensure the team achieves the target and skill developments. 
  • Establish and drive the right team behavior; optimize the value we can deliver to the business.
  • Uplevel the vision of the team based on business and market insights, and drive initiatives in team to move towards the right direction.
  • Understand the PayPal Products used in each of the market and be a customer advocate to the product teams.
  • Contribute to the GPS initiatives and develop long term strategies in scalability, better integration efficiencies and capabilities. 
  • Work closely with regional sales teams to identify and prioritize target markets, customers, and products that are in line with PayPal’s global objectives and commercial growth strategies
  • Drive thought partnership with core stakeholders, including product, sales ops, partners  to feed customer input from the integration activities into PayPal’s product strategy.
  • Representing the team in strategic discussions engaging with C-level executives from both internal and external parties. 

Skills:

  • Strong analytic and problem-solving skills and ability to understand payments use cases on direct integration and partner platforms. 
  • Extremely comfortable communicating with C-level executives (both internal and external). Be able to contribute on market industry insights and technical acumens in key strategic discussions. 
  • Ability to be an advocate for the customer in a cross functional environment with proven track record of delivering projects and demonstrate leadership and influence among other senior leaders. 
  • Strong stakeholder management skills and experienced with influencing and persuasion. 
  • Understanding of payment economics and financials. Prior experience working with FinTech products, platforms and partners definitely a plus. 
  • Ability to understand and advocate for product/functionality needs, collaborate  with  internal  product and   technology   teams   to   define   the   necessary   development   to   support solution delivery
  • Ability to navigate a large cooperate environment and get the support the team needs from cross-functional teams. 
  • Ability to design and build scalable service models to optimize team’s efficiency and coverage.
  • Experienced in resource and capacity planning for technical teams, taking in considerations for people’s seniority, product availability, and solution complexity. 
  • Bachelor’s degree in Computer Science or equivalent.
  • Prior experience in integration management or sales engineering preferred
  • 16+  years of working experience involving Internet and mobile technologies, particularly frontend web programming. Prior experiences and knowledge with one or more of the following: 
    • HTTP, JavaScript, RESTFul APIs, JSON, OAuth, PHP, Python, Java
    • Firewalls, Proxies, TCP/IP, SSL, Network, InfoSecurity.
  • Good team player with collaborative approach and ability to forge constructive relationships with all stakeholders. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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