Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Director, Customer Ops, Risk Control in Dublin, County Dublin, Ireland at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Global Customer Operations ("GCO") Business Risk and Control Lead (“BRCL”) Director is responsible for helping the Product/Business owner manage the risk that they own over the product/business. The BRCL manages and executes risk processes that (will) exist in the first line, such as risk identification, risk assessment, risk and control evaluation, management and resolution of issues and incidents, Annual Risk and Compliance Plan (“ARCP”) output, and risk reporting for products, functions, and jurisdictions (as applicable). This role is also responsible for managing product/business-specific risk forums, and interfacing with the Second Line of Defense to understand and apply risk frameworks and protocols.

Key Responsibilities

  • Responsible for the execution of risk management activities within each their Operational Unit and coordinating with the Business Control Services Center (“BCSC”) for additional execution support.
    • Perform and refresh risk assessment including risk identification, documentation, rating & control evaluation
    • Create and maintain risk and control inventories including: Capabilities, Products, Processes, Legal Entity, Risks, and Controls
    • Manage the annual control testing program and execution through the BCSC
  • Drive execution of issue, incident, complaint, and ARCP remediation
  • Accountable for ensuring adequate Business Continuity Plans
  • Identify product changes with associated control impacts and ensure appropriate implementation through the Product Development Lifecycle
  • Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility 
  • Responding to Internal and External Audit and Testing Engagements (eg. Second Line of Defense reviews, Internal Audits, Regulatory Examinations)
  • Management and execution of risk programs for functional areas
  • Support business needs surrounding documentation (eg. Desktop procedures)
  • Review and derive insights from key risk metrics for their business area, interpreting the data provided through dashboards and reporting (such as reg exams, complaints, incidents, etc.) from centralized teams.
  • Provide assertions on risk exposure and articulate and present escalated risks to management.
  • Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility. 
  • Represent business line in first line risk forums.

Optimal Profile


  • Bachelor’s degree or equivalent.
  • 10+ years experience; 5+ years management experience of Audit, Risk, Compliance, Regulatory, banking or similar experience
  • 7+ years leading a team at a large institution
  • Experience in managing risks, controls, and/or compliance obligations, preferably in the financial industry including managing or supporting the following:
    • The identification, assessment, control, and response to risks;
    • Execution of risk response plans, including the development, prioritization, and communication of;
    • Driving adherence to risk and compliance policies and procedures;
    • Monitoring key risks and identifying emerging risks; and
  • Navigating within a three lines of defense model to address risk matters.
  • Experience in control and/or process design
  • Track record of driving action to support business results


  • Possess the credibility and reputation to achieve effective working relationships with senior executives across the organized and in a matrixed organization
  • Ability to provide risk expertise through a practical, business lens
  • Ability to understand the nuance and risk interaction between product, jurisdiction, and function
  • Strong project management skills.
  • Ability to multitask effortlessly and manage competing priorities under demanding deadlines.
  • Demonstrated ability to learn quickly, manage projects and drive/achieve results.
  • Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills.
  • Superior verbal and written communication skills.


  • Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature.
  • Demonstrates a natural curiosity to understand root cause
  • Possess sound judgment, flexibility and nimbleness in changing courses and solving problems swiftly.
  • Demonstrates strong and effective collaboration skills and ability to operate comfortably within a complex cultural, global environment.
  • Demonstrates understanding of the organization’s strategic direction and objectives in order to articulate and embed the role of risk in enabling strategy
  • Deep, established credibility with the business to understand and communicate risks generated and impacting the business

Our world-class culture is something we’re proud of.  We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits that start day one
  • Competitive salary
  • 401k match and employee stock purchase plan.
  • Ongoing training to help support your full career potential.
  • Give back to local communities through our many fundraising and volunteer opportunities.
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
  • Active Employee Resource Groups

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



  1. Vice President Jobs
  2. General Manager Jobs