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Director, Bus Ops - Content Strategy in Austin at PayPal

Date Posted: 6/10/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal Technology Platforms and Experiences (TPX) organization is looking for a collaborative and strategically oriented operations professional to join the Business Operations team that supports the TPX CTO and Leadership Team. This individual will support the Sr. Director, TPX Business Operations and will help enable a range of multi-disciplinary initiatives to help shape, implement, and manage the organization’s operations and strategy. The role requires a high degree of relationship management (internal and external) to the Product and Technology team. Stakeholders include executives across the enterprise, product management, engineering teams, Finance, HR and many others.

As the Director, TPX Business Operations, you’ll be essential in driving and leading the internal operational messaging and positioning for the organization. You’ll work cross-functionally with technology organizations, product teams, developers, and partner with corporate communications partners on the strategic development of content to support the TPX organization internally within PayPal.

Ideally, you’re a big thinker with the ability to execute. A strategic, independent, self-motivated storyteller who is capable of adapting quickly to a fast-paced environment. 

Your responsibilities: 

  • Work with technology leaders representing infrastructure, security, data, architecture, developer experiences and employee experiences to formulate and develop our internal TPX positioning and messaging framework, value proposition and narrative
  • Support content development within the TPX organization, including Operations Reviews at the Senior Leadership level, All Hands at the TPX Organization level, Platform Central content initiatives through Sharepoint
  • Participate in brainstorming sessions, develop content wireframes, review presentation development, aggregate content and inject creative execution
  • Partner with technology leaders to provide technical writing support for documentation, storyboard drafts, and content outlines
  • Create foundational templates, graphics and guidelines for TPX organization presentations
  • Present clear ideas and concepts to stakeholders and lead design and content strategy
  • Work with cross-functional technology teams to develop content strategies that address the needs of our users and meet our business goals
  • Bring the TPX narrative to life through multimedia storytelling efforts
  • Host narrative and storytelling workshops to help engineers develop storyboarding skills
  • Define content strategy for key forums to support senior leadership and write clear and concise content for Ops Reviews, Technology Risk Reviews, All Hands, and Platform Central
  • Ensure messaging is consistent and on-brand across all channels and products


  • 10+ years working in interactive design environments (UX, marketing, curriculum, etc.) as a content strategist, technical writing, copywriter, creative director, or related position
  • Consulting / agency experience
  • Creative thinker with strong execution and organizational skills
  • A passion for technology and the ability to translate complex ideas into simple, clear concepts
  • Proven experience writing product messaging and positioning frameworks and developing differentiated value propositions.
  • Successful track record of delivering clear, compelling written communications and creating engaging content that breaks through with customers and achieves business results
  • Knowledge of, and a practitioner and advocate of human-centered design methodology
  • Ability to adapt quickly, be flexible and able to handle ambiguity
  • Excellent project management skills
  • Outstanding leadership and deep and unwavering commitment to diversity and inclusion
  • Strong collaborator with strong stakeholder management skills who enjoys working across teams
  • An eye for detail, great grammar, and proofreading skills
  • A great attitude and sense of humor is a plus! 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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