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Director, Business Operations in Chicago - Merchandise Mart Plaza at PayPal

Date Posted: 9/9/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

In this role you’ll be finding solutions to some of the toughest and most exciting Sales and Customer Success Management (CSM) questions that we have in PayPal. You will be responsible for driving major cross-functional projects to roll out new products, services and features to our customers. You’ll be at the focal point of our Go-to-Market operational strategies for our Global Sales and Customer Success Teams managing and co-ordinating how we bring products to market. You will also lead performance reporting across our Global CSM team and the multibillion portfolio under management

You’ll be responsible for:

•Supporting the Senior Director of Business Operations in developing, updating and driving the overall business strategy
•Assisting the wider organization in defining product, operational and go-to-market strategies
•Managing performance scorecards and KPIs across CSM, ensuring it is current, factual and accurate, and leading on insight gathering and proposing changes in strategy
•Monitoring and acting upon competitive insight, trends and market activities
•Providing ad-hoc support on complex analysis, studies and presentations for the leadership team
•Contributing to the global roll out of new products and revenue lines to ensure successful go-to-market in the region
•Communicating recommendations to senior management in a clear, concise and impactful way
•Rapidly producing effective executive level communications in high pressure situations with minimal iteration
•Making critical-business decisions: breaking down complex business programmes and backing up reasoning using advanced analysis and insights

About You

•Strong strategy/ consultancy background.
•Experience working with senior stakeholders and driving business operations/ governance
•Experience in project managing cross functional teams
•M&A and/or partnership development as well as experience would be desirable

Required Skills Include

•Data analysis, strategy and excellent written and verbal communication skills, exceptional presentation skills, ability to multi-task and problem solve, payment market insights and industry intelligence and ability to drive business transformation
•Strategic, yet pragmatic – is able to ‘think big’ and to ensure changes are ambitious but achievable
•Story-teller - communicates complex ops issues in a digestible way
•Able to keep many plates spinning – can stay on top of a wide range of areas and projects, giving most attention to those that need it without neglecting others
•Adaptable with a “can-do attitude” - is positive and proactive, and energised by working in a fast-paced environment characterised by constant change
•A great manager – genuinely cares about team-members’ development and will invest heavily in this

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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