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Desktop Support Technician in Timonium at PayPal

Date Posted: 10/15/2021

Job Snapshot

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Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Onsite, Level 2 Support Technician will be responsible for providing a complete end-to-end solution for any requests or issues coming from the PayPal business based out of New York. As a member of the Level 2 Support (L2) Team you will interface daily with the employees of PayPal & Venmo, as well as internal IT through mediums such as face-to-face, phone and email/slack/service management toolset, to deliver excellent IT support. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, and thrives on solving user's technical issues in a timely manner.

Core responsibilities include but are not limited to:

  • Ticket & queue management using ITSM/SmartIT
  • Provide ad-hoc off-site event support for executives to facilitate meetings and productivities.
  • Ability to communicate with Executive customer base, management and other IT functional areas.
  • Potential to lead projects that advance the capabilities of our Senior Executives and support staff
  • Provide excellent customer service and have the ability to diffuse heightened end-user sensitivity
  • Proficient in problem solving

Job Requirements

Must have at least 2-4 years’ experience working in an IT support function. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, and root cause analysis.

Desirable candidates will possess a firm understanding of four or more of the following areas:

  • Microsoft operating systems Win 10
  • Mac OS: Catalina, Big Sur
  • ServiceNow
  • Apple iOS
  • Microsoft Exchange
  • Microsoft Office 365 suite
  • Video conferencing technologies; Polycom, Skype for Business
  • Audio conferencing technologies
  • Webcasting
  • Remote and/or collaborative web technologies
  • TCP/IP networking
  • Active Directory
  • VPN technologies
  • PC and Network Security
  • Telecommunications
  • Printing technologies
  • Should have extensive experience with Windows, Mac OS X and mobile technologies such as Airwatch. 


  • Acts with Integrity and Trust
  • Focus on Results
  • Drives For Results
  • Focuses on Community and Customer Needs
  • Manages Execution
  • Makes Effective Decisions
  • Manages Process
  • Interpersonal Skills
    • Builds Relationships
    • Communicates Effectively
    • Uses Functional / Technical Skills


B.S. in Computer Science, MIS, CIS, IT, or technical related field. However equivalent experience may also substitute for a degree. MCSE, MSTSC or ITIL desirable

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at