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Desktop Support Technician 1 in Madrid, Spain at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

You should have a proven track record in the following areas: • Queue management with a strong focus on achieving set SLA’s • Working knowledge of Servicenow an advantage • Delivering world class customer experience • Championing adherence and compliance to process and policy • Creation and maintenance of a robust library of documentation to support all areas of team activity • Attention to detail, specifically in relation to generating, analysing and actioning metrics relating to overall performance • Ability to manage mini projects and execute to plan. This should include Office moves, Renovations and M&As as well as software & hardware deployments. English essential

You should be the primary source of knowledge for team members on:

  • Imaging PC’s and MAC’s. (Knowledge of SCCM and Casper)
  • Active Directory Users and Computers (ADUC)
  • Enterprise collaboration clients e.g Teams, Slack
  • End-User/Client facing configuration of Office 365
  • Supporting triage steps to determine User, PC, Network, or Application issues
  • Ticket management with the goal of providing timely updates to clients.
  • Network Printer installation / troubleshooting
  • Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)
  • Asset Management
  • Knowledge, awareness and dissemination of process and policy
  • Reporting and escalations as required to management team
  • Cross regional collaboration with other site leads to ensure consistent, high quality delivery of service and knowledge transfer
  • Any other duties that may arise from day to day
  • Strong logical thinking, and troubleshooting skills
  • Technical expertise with Mac and Windows OS
  • Outstanding customer service skills
  • Ability to coach junior members in a matrixed management environment
  • Excellent organizational skills and multi-tasking abilities
  • Emphasize on task quality (be thorough, detail-oriented, responsible)
  • Work efficiently and effectively without sacrificing quality
  • Be a team player with strong communication skills
  • Always looking for ways to continue to learn in the environment
  • Must have a proven track record of customer facing engagement, across a diverse range of platforms, with the ability to effectively communicate product use and suitability

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at