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Sr Program Manager in Austin, Texas, United States of America at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Today, PayPal is available in 190 markets, 24 currencies, and is accepted by millions of online merchants around the world. With more than 100 million active registered accounts worldwide, PayPal has made it possible for individuals and businesses to pay and get paid online across different locations, currencies, and languages. The technology Platform and Experiences (TPX) team is the technology engine that powers PayPal’s business. We deliver a seamlessly scalable, extraordinarily efficient, highly reliable infrastructure and services platform in a hybrid cloud environment. Thousands of PayPal developers build and run hundreds of applications processing billions of calls daily with high availability and reliability on our platforms. As we continue to grow in today’s fast-paced environment, the TPX organization is currently looking for a collaborative and action-oriented player to join our Program and Portfolio Management team. This dynamic role will support a wide range of strategic infrastructure-related efforts that will transform how PayPal operates and executes in the future. Lessons learned are utilized to improve processes and influence the overall organization to deliver high-quality customer experiences. All of this is done while fostering a culture of fun and opportunity for the team dedicated to serving our customers. The Program Manager will be responsible for scope, budget, planning, communication, risk management, and project management for one or more infrastructure and operations related programs. This candidate will have deep experience and understanding of technology, project management, change management, and organizational dynamics; able to navigate the organization as a champion, change agent, and strategic partner at all levels. Programs span multiple teams, projects, geographic locations, time zones, deliverables, and involve complex technologies.


  • Drives the coordinated management of large, complex programs over a finite period of time in order to achieve specific business goals. Ensures the timely delivery of business value and the efficient use of organizational resources.
  • Partners with Business and Technology leadership to establish a solid understanding of the vision, purpose, and expected business benefits of a program. Ensures measurable KPIs are defined and aligned to company goals and objectives.
  • Manages the program-level decomposition of work across multiple delivery teams. Works across organizational boundaries to define program interdependencies and release plans.
  • Program Planning & Execution-
    • Create relationships with business & technology stakeholders including architects, development managers, scrum teams, program/project managers, QA, Release Engineering, and Management
    • Manage scope, milestones, and budget across the program to ensure completion of program/project goals
    • Develop and provide direction and guidance to the team in developing appropriately structured and detailed program/project plans
    • Identify and track program/project interdependencies to ensure timely and successful delivery
    • Identify, track, prioritize and drive resolution of program-level issues, leveraging lessons learned from prior experience and work to address and mitigate systemic issues
    • Identify and track major milestones for the program, or key projects in the program(s)
    • Monitor and measure progress to ensure that the projects meet or exceed performance targets, ensuring that teams document the accurate status of the program, projects within the program(s), or external projects that have dependencies.  Ensure successful completion of program exit criteria.
    • Monitors health of program delivery. Tracks program-level status, risks, issues, and dependencies. Proactively addresses delivery team impediments. Resolves program-level roadblocks to enable successful program execution.
    • Communicate timely and accurate status to appropriate levels and stakeholders.
    • Identify opportunities for and lead deep dives on key initiatives through program and project reviews
    • Ensure budgets are planned and adhered to
    • Ensure that resources are effectively allocated across the program
    • Manage and refine the process regularly as well as create communication channels to build awareness with stakeholders 
    • Gain an understanding of any new technology to lead technical programs and effectively drive discussions/decisions around any technical challenges 
    • Drives the integration and adoption of agile delivery practices across delivery teams. Facilitates program retrospectives to identify improvement opportunities. Evangelizes and integrates desired changes in order to enable continuous improvement.
  • Provide delivery leadership to project teams
    • Build and lead high-performance program & project teams
    • Actively collaborate with leaders across the technology organization to ensure that resources, dependencies, risks, and constraints are aggressively managed in a timely fashion
    • Identify impacts and champion the needs of PayPal groups as it relates to your project or program.
    • Provide and drive recommendations that influence technology strategy and product definition
    • Provide mentorship to junior Program Managers in the team 

Required Experience, Skills, or Abilities:

  • Program Manager with 11+ years of IT experience, preferably with 5+ years of exposure in IT infrastructure  
  • Working knowledge and demonstration of projects spanning across technologies such as server, network, storage, database, and application tools
  • Extensive knowledge of project and program management processes, tools, templates, and management techniques
  • Exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
  • Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
  • Strong written and verbal communication skills, with professional confidence and credibility to effectively engage and interact with senior and executive management
  • Customer-focused and solution-oriented, with the ability to manage multiple projects  
  • Successful track record of managing large, complex programs that deliver technical solutions across multiple project teams and organizational units that meet agreed-upon business objectives and performance metrics
  • Proven ability to develop effective, matrixed, cross-organization relationships,  collaborating and communicating across business and technology stakeholders and multiple geographies
  • Strong technical acumen, able to ensure that technical solutions, strategies, practices, and governance deliver business and customer value
  • Deep knowledge of project management process, project management tools, and management techniques
  • A high degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
  • Strong organizational and analytical skills with the ability to move quickly from insight to action  
  • Collaborative, self-starter, and self-sufficient individual  
  • Thrives in a dynamic, stimulating work environment  
  • Ability to work in a dynamic fast-paced environment  
  • Ability to motivate, mentor, and coach other team members  
  • Knowledge of Agile/Scrum development
  • Familiarity with tools like JIRA/ServiceNow, MS Office, Smartsheets/Clarizen, Collaboration tools (Slack, Skype, etc.)  

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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