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Customer Success Team Lead in Stockholm - Jakobsbergsgatan at PayPal

Date Posted: 4/16/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

In 2018, Zettle became part of the PayPal family. Zettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter, and grow, we’re empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive.

We are looking for a passionate Customer Success Manager to lead our Customer Success team supporting our top users in Sweden, Norway, Germany, France and the Netherlands. The team is a multilingual team of eleven experts with a strong customer centric mindset helping our customers with everything they need including onboarding, service and sales.

To succeed in this role, you are passionate about customer interactions and believe that great customer experience is core to any business. You have a strong drive and like to challenge the status quo based on quantitative and qualitative data. Excellent structure comes naturally to you and you enjoy stakeholder management.

You have a proven track record of leading teams of experts within commercial organizations and love to develop your team members. Previous experience of customer centric process development is beneficial. In this role you will work closely together with other areas of the commercial organization ensuring an amazing and consistent experience for our top users. You will also be part of the Customer Engagement leadership team.

We believe you have great interpersonal and communications skills, you make things easy and inspire others through your leadership. In addition you are also resilient, enjoy a fast-paced work environment and brings a lot of energy to work.

We offer you to be a part of an international team in a fast growing company that believes it is equally important to deliver great results as to have loads of fun!

Key Responsibilities

  • Lead and the develop the members of the Customer Success team
  • Accountable for customer satisfaction of the top user segment
  • Accountable for up-selling performance towards the top user segment
  • Drive improvements of the way of working

Desired skills and experience

  • Experience from leading commercial teams
  • Experience from working with service and sales
  • Understanding of customer service operations
  • Great interpersonal and communication skills
  • Strong sense for structure
  • University degree in relevant field
  • Fluency in English
  • Fluency in at least one of the following languages Swedish, Norwegian, French, German or Dutch
  • Experience from working with Salesforce is not a pre-requisite but highly beneficial

We’re all for equality for all. 
Tattoo artists. Dog groomers. Cake bakers. Jewellery makers. You name them - at iZettle - we help them. And to do that well, we need our people to be as unique and diverse as they are. We’re proud to be an equal opportunity employer and together we uphold PayPal’s One Team Behaviour, striving to be a place where everyone can benefit from equal access to professional development, bring their whole self to work and most of all, feel like they belong.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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