Customer Solutions Teammate in Chandler at PayPal

Date Posted: 10/28/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chandler
  • Job Type:
    Customer Solutions
  • Experience:
    Not Specified
  • Date Posted:
    10/28/2017
  • Job ID:
    R0022161

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Do you enjoy solving problems and helping people? Want to join a company that will give you PayPal is seeking talented Customer Solutions Teammates for our Chandler, AZ office.

Join PayPal’s Customer Operations team and work in an environment that is casual, team-oriented, community focused and believes in the importance of work life balance!


As a Customer Solutions Teammate you will:


As a Customer Solutions Teammate your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

  • Respond to customer inbound inquiries by phone and email in a call center environment
  • Research customer inquiries using the appropriate technology
  • Answer inbound phone calls from customers and work to resolve their queries in real time
  • Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal
  • Ability to help customer understand and navigate the PayPal site & product
  • Deliver on metrics for example: phone handle time and customer experience
  • Represent PayPal with a high level of professionalism and customer service at all times
  • Maintain and promote a positive attitude while meeting productivity goals
  • Continually display initiative to take on additional responsibilities toward professional growth
  • Perform related duties as assigned

Job Requirements:

  • Education: High school diploma or equivalent
  • Experience: Minimum of 2 years of customer experience: Retail, hospitality, sales, financial services, or in a call center environment with customer service via telephone, email and/or face-to-face
  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships
  • Proficiency with MS Office, Internet and a good knowledge of databases

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0022161