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Customer Solutions Analyst in Chicago, Illinois, United States of America at PayPal

Date Posted: 1/9/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience. Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

Processing costs play a big role in payments and businesses of all sizes rely on Braintree to get them their money. Merchant Accounting Analysts help our customers make sense of the funds that we send them, down to the last penny. Your role will be to assist merchants by helping them understand the tools and reports we offer to make bookkeeping a snap, address concerns merchants may have about their pricing, and be the go-to person to answer any question related to, “where’s my money?” 
Day In The Life 

  • Assist merchants with reconciliation using Braintree’s reporting tools (and your own Excel wizardry!) to understand payout calculations 
  • Work with merchants and our Finance Teams to ensure pricing is advantageous to both the merchant and Braintree and PayPal 
  • Work closely with our worldwide banking partners and internal Treasury team with issues related to pricing and/or reconciliation 
  • Be the subject matter expert on interchange and fees
  • Respond to inbound merchant emails and phone calls, fully answering merchant questions while anticipating additional needs 
  • Beyond The Day-to-day 
  • Help to continually improve both internal and external reconciliation guides and resources 
  •  Identify trends in processing costs to help merchants reduce their expenses and make the most out of their processing experience with Braintree 
  • Offer insight as a stakeholder with our Reporting and Treasury Product teams to make enhancements to the merchant experience 
  • Continuously find ways to help us make our internal processes more efficient 
  • Collaborate with other internal teams to solve any issues we’ve never encountered before 


  • Be someone who believes in Braintree’s Values of Ask Why, Care, A Lot, and Solve Together 
  • Must be a self-starter, self-learner, and have unparalleled resourcefulness 
  • Highly analytical and can work comfortably on data analysis in Excel, often pulling and manipulating raw data from various enterprise-level systems 
  • Be someone who enjoys solving mathematical quandaries and deciphering puzzles 
  • Care deeply about precision and getting to the right answer 
  • Should feel brave leaping into the unknown and always be able to ask why 
  • Be comfortable with consistent change - agility is key! 
  • Be someone who loves swimming in solutions versus problems -- You should be someone who spends less time worrying about the problem and more time focusing on how to solve it, no matter how big or small. 
  • Be comfortable working with merchants of all skill levels, whether they are experienced accountants or a brand new business owner 
  • Experience in a role that puts you in direct contact with customers or clients 
  • Possess infinite patience and a desire to turn angry customers into happy ones 
  • Be a great writer with a keen eye for the nuances of the English language 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. 

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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