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Customer Solutions Agent 1 in Sao Paulo, Brazil at PayPal

Date Posted: 11/23/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

In 2018, iZettle became part of the Paypal family. iZettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we´re empowering them to reach their full potential. Together with Paypal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom.

  • Provide excellent customer support through the following channels: Telephone, E-mail, Chat or Social Media
  • The main goals of the Analyst are: Customer Satisfaction (CSAT) above 85%, First Call Resolution (FCR) above 75%, Quality Monitoring above 85%
  • Interact with other areas of the company in search of the solution for the client.
  • Higher education or studying: Excellent writing, Verbal fluency - English at least intermediate
  • Desirable experience with service or related area (minimum 1 year)
  • Basic / intermediate knowledge of Microsoft Office (Word, Excel, and PowerPoint)
  • Ability to perform multiple tasks at the same time
  • Effective communication skills
  • Strong focus on customer experience
  • Collaborative, resilient, dynamic, and proactive teammate

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0079820

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