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Customer Assistance Specialist in Wilmington at PayPal

Date Posted: 6/29/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Customer Assistance Specialist is responsible for communicating with small business owners regarding their current and overdue accounts. This can include servicing the customer’s questions and establishing and negotiating a repayment agreement. This role at PayPal will allow you to assist in managing our profitability and make a difference daily. The Customer Assistance Specialist is an integral part of PayPal’s business model. Together, we thrive as a team but rely on strong individual contributors to push to exceed our goals. As our business and our customers evolve, our Customer Assistance Specialists evolve. We are continuing to develop new strategies to approach any challenges that may come our way.

As a Customer Assistance Specialist at PayPal you will:

  • Utilize judgment to analyze the business owner’s ability to pay and establish a long-term resolution
  • Communicate with business owners regarding their loans
  • Discuss alternative solutions based on a review of financial and bank statements
  • Perform creative skip tracing techniques to locate customers
  • Document all communications with business owners related to discoveries and investigations
  • Assist customers with disputes and inquiries and reconciling payment history

Qualifications for success:

  • Demonstrate the desire to work in a call center environment assisting customers that are past due (Collections) and handling all Customer Service inquires
  • Willingness and ability to discuss potentially difficult financial issues with business owners
  • Maintain composure under pressure and in confrontational situations
  • Strong negotiation skills
  • Excellent oral and written communication skills
  • Ability to work within a team setting with all levels of the organization
  • Ability to multi-task with attention to detail
  • Superior customer service skills
  • Strong drive to meet professional and team goals
  • Willingness to work flexible hours and additional hours as required
  • Proficient PC user, including experience with Microsoft Office suite


  • High school diploma with equivalent collections experience required
  • Bachelor’s degree in a business related major preferred


  • Annual compensation for this role for all new hires is $50,000/year
  • Additional opportunity for overtime and monthly bonus

Our world-class culture is something we’re proud of.  We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits that start day one.
  • Competitive salary.
  • 401k match and employee stock purchase plan.
  • Generous PTO and sick time policies
  • Ongoing training, tuition reimbursement and support to help you realize your full career potential.
  • Give back to local communities through our many fundraising and volunteer opportunities.
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
  • Active social groups, onsite events, onsite gym, cafe, games and arcade rooms, relaxation zones and so much more!

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at