Controls Documentation Analyst in Omaha at PayPal

Date Posted: 11/14/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we put people at the center of everything we do. Within the Internal Control Center of Excellence, our vision is a culture of risk awareness and comprehensive understanding of our operational processes, focusing on minimizing or eliminating various potential threats to PayPal’s goals. This position is part of the First Line of Defense Internal Control Organization, focused primarily on supporting Product and Technology functions. As a Risk Documentation Analyst, your primary responsibilities will be to assist in understanding various risks posed to business processes and identifying and documenting how those risks are mitigated. These risks include, but are not limited to, Regulatory, Operational, Strategic, and Technology. Along with documenting these risk elements, the analyst will be responsible for creating Policies and Procedures to enhance Risk Management at PayPal. The role includes communication of project and program status to all levels of the organization.

Core Duties:

Risk Assessment Data Aggregation, specific to Technology function:

  • Collaborate with Process Owners to document processes information, such as process description, relevant jurisdictions, and involved technology and third parties
  • Identify and document existing controls that relate to business processes, update existing controls as they change, and document controls as they are created
  • Develop relationships and rhythms with various partners to maintain accurate documentation of processes and mapping of controls
  • Monitor the legal and regulatory landscape to proactively address new information security and privacy related requirements.
  • Proactively identify risk management enhancements, specifically in the product and technology space, communicating plan and requirements to address gaps
  • Review Annual Risk and Compliance Plan to address and remediate findings, partnering with relevant stakeholders to drive necessary changes, followed by updating the control landscape within Pulse

Standard Operation Procedure Documentation:

  • Author and update global documentation based on requests submitted via business units.  Documents within scope: policy, process mapping with internal controls, procedure creation.
  • Review and maintain all global procedural requests via an online tool to determine prioritization, assignment, relevance and follow-up.
    • Engage in feedback review of all documentation drafted within the Policy/Procedure Team.
    • Troubleshoot issues with content development by communicating with the requestor and SME.
    • Collaborate with Leadership concerning the publication and communication of documentation.
    • Lead and engage in conversations with relevant stakeholders and approvers, including Policy, Risk and Compliance Officer, and Legal.
    • Serve as a champion for the Policy/Procedure Framework to ensure consistency, clearly articulate processes, educate others, and enforce documentation standards.


  • Dealing with Ambiguity
  • Motivating Others
  • Decision Quality/Problem Solving
  • Process Management
  • Presentation Skills, Interpersonal Savvy
  • Drive for Results
  • Time Management
  • Thrives in ONE TEAM environment: Inclusion, Collaboration, Innovation, Wellness

Prerequisite Knowledge and Proficiencies:

  • Strong analytical, cross-referencing and deductive reasoning skills.   Ability to problem-solve, review and analyze data, locate its source, effectively assess risk, identify root cause of issues and identify operational efficiencies. Ability to determine best course of action/make sound recommendations for correction of testing/monitoring findings.
  • Understanding of InfoSec requirements and practices
  • Self-motivated.  Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines.
  • Demonstrated attention to detail and knowledge of multiple functions within the enterprise.
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
  • Solid communication skills, both written and verbal, and the ability to communicate with several stakeholders.
  • Proficiency in Microsoft Word with Intermediate skills in other Microsoft Office product suite (Outlook, Excel, PowerPoint, OneNote, Teams).


  • 3+ years professional related experience, such as information technology/security, product development, or risk management
  • 1+ years professional related experience; such as technical/procedural writing and/or instructional design or risk/fraud environment; preferably in Banking or AML/BSA functions.
  • Knowledge of Microsoft Office (Word, Excel, Visio, PowerPoint, Microsoft Project, etc.)
  • Demonstrated strong written, oral and presentation skills to foster productive relationships with diverse staff.

Educational Requirements:

  • BS/BA Degree or educational equivalent.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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