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Consumer Communications Manager in New York at PayPal

Date Posted: 4/9/2021

Job Snapshot

  • Employee Type:
  • Location:
    New York
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we're creating products that connect the world and empower people through payments. We are in the greatest period of change and transformation in the history of money and financial services. Everything about how commerce works is changing – how people shop; how merchants sell to consumers; how people engage with mobile; how people interact with financial institutions; how people give; the very nature of money itself. Our team is reimagining every one of these things each day on a global scale. If you’re ready to shape the future of money, join the team at PayPal. We are proud to work here. You will be too. As part of the Corporate Affairs team, PayPal’s Consumer Communications team is responsible for sharing the company’s compelling story and educating stakeholder groups including, consumers, media, influencers and analysts on how PayPal products can help them in their daily life as they manage and move money personally or professionally. This role is part of the Consumer PR/Communications team and will support communications activities for PayPal’s Social Innovation, Giving Platform (product) and Cause marketing teams. The Consumer PR Manager will be responsible for developing and executing communications activities that drive PayPal’s narrative around empowering communities for good and helping our customers achieve financial wellness. Among other responsibilities, this role will also work closely with the PayPal Giving Fund, which helps people support their favorite charities. The Consumer PR manager will be charged with managing foundational activities instrumental to the team’s success, including preparation and coordination of communications plans and tactics for product launches and campaigns. This individual will join a dynamic team that operates in a fast-paced environment. The successful candidate will collaborate with other staff on a daily basis, including multiple team members across Communications.

Responsibilities to Include:

  • Lead the development and execution of strategic consumer PR campaigns and product launches, including owned content, messaging, media strategy, third-party research, images, demos, toolkits, recaps and measurement.
  • Build and maintain relationships with key media and influencer contacts including journalists, bloggers and influencers spanning philanthropic, consumer, business, personal finance, and technology verticals.
  • Identify media, story and influencer opportunities that can extend our financial wellness and empowering communities’ narratives.
  • Responsible for communications activities related to the PayPal Giving Fund.
  • Build and maintain relationships with key business partners across Social Innovation, Giving Platform (product), marketing, corporate affairs, and external agencies.
  • Develop a wide-range of communications materials including messaging, audience-first content, communications plans, blog posts, reactive statements, presentations, briefing materials and coverage reports.
  • Support day-to-day media inquiries and briefings.

Job Requirements

  • Six+ years public relations/communications experience – strong project management skills desired. 2-4 years of agency experience a plus.
  • Strong organizational skills – can manage day-to-day tactics and drive projects to desired end-results within deadlines.
  • Strong communications skills, including writing, verbal and editing.
  • Background working in the giving, cause, or charity space.
  • Background working with product teams.  
  • Strong background working on influencer strategies.
  • Relationships with consumer, business and technology media.
  • Ability to help build/deliver communications programs that align with PayPal’s strategic business priorities.
  • A deep understanding of social media best practices, platforms and measurement.  Previous experience working with social media measurement tools at or for an established global brand a plus. 
  • Attention to detail – even in fast-paced environments.
  • A team player with a positive attitude and strong interpersonal skills to collaborate with multiple stakeholders – this position will work with multiple departments and functions throughout PayPal.
  • Ability to think creatively and generate recommendations for tactical problem solving.
  • A passion for the PayPal brand and our vision of delivering safe and accessible financial services for billions of people around the world.
  • Bachelor’s degree required.
  • Position to be based in Chicago, IL; Austin, TX; San Jose, CA; New York, NY.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at