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Comms Manager, Reputation Management in Hong Kong at PayPal

Date Posted: 6/5/2021

Job Snapshot

  • Employee Type:
  • Location:
    Hong Kong
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for a Manager to join our Reputation Management team in Asia Pacific. This position will be based in Singapore. The Reputation Management team is a specialist group within the Corporate Affairs function which is dedicated to defending and advancing PayPal’s reputation as a mission-driven company. The Reputation Management team is responsible for the company’s crisis communications and issues management, including legal, regulatory, employee and policy matters.

This role will manage reputation matters for the company across Asia Pacific at a time when the company is rapidly expanding in the region. The Manager will be responsible for planning, monitoring, and responding to issues and trends that emerge inside and outside the company, in markets as diverse as Australia, Hong Kong, Japan, Singapore and other South East Asia countries. Reporting to the Director of Reputation Management based in Singapore, the Manager will be part of a global team with other members based in Europe and North America. The Manager will build strong working relationships across the company, partnering with several other departments including Legal, Government Relations, Human Resources, External Communications, Employee Communications, Risk and Compliance, and Customer Operations.

The Reputation Management Team operates on the front lines for the company, engaging with media and other external stakeholders on sensitive and challenging topics; and behind-the-scenes forming cross-functional partnerships to navigate and tackle complex issues.

The candidate must have an analytical mind with excellent attention to detail; be solutions-oriented; adept at multi-tasking in a fast-paced environment; and calm under pressure. The role will need to have experience influencing and advising executive stakeholders on sensitive and complex matters. The candidate should be a resourceful and tenacious individual who takes the initiative, as well as a patient team player who can accommodate different working styles and cultures.

Experience handling communications relating to legal, policy and regulatory matters is desired, but not essential. Active managers who love to engage with media are preferred.

The nature of the work means the candidate may need to work beyond the typical business hours when needed. Occasional business travel may also be required.

Key Responsibilities

  • Manage PayPal’s reputation in several markets across Asia Pacific including Australia, Hong Kong, Japan, Singapore and South East Asia.
  • Be a trusted advisor to internal stakeholders on reputation matters.
  • Lead media engagement on reputation matters, issues management, crisis communications, content creation, and employee communications when required.
  • Strategize and execute proactive and reactive media relations on a range of high-profile topics and issues – encompass a passion for media relations.
  • Manage key partner agency relationships in the region, including driving the collective team to optimal performance and results.
  • Serve as a key member of PayPal’s crisis and issues management team – playing a role in developing of strategy and hands-on execution as events unfold. Maintain select company communications plans, protocols, and messaging for the region.

Minimum Requirements

  • Minimum 8 years’ experience working in an agency, corporate and/or media environment, or public sector.
  • Exceptional English language skills.
  • Experience briefing media directly on corporate/ reputation matters.
  • Experience in managing multiple stakeholders, and senior level executives.
  • Extensive understanding and knowledge of media landscapes in Asia.
  • Experience of project managing campaigns with short and long-term goals.

Preferred Experience/ Skills

  • Experience of working in a multi-market communications role in a global, technology or financial services company, NGO, or public sector organization.
  • Understanding and knowledge of government and regulatory landscape in one or more markets in Asia Pacific relevant to PayPal.
  • Demonstration of strong analytical skills.
  • Multi-lingual.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at