Commercial Risk Monitoring Analyst in Chandler at PayPal

Date Posted: 8/10/2019

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Commercial Seller Risk team is looking for a highly talented and self-motivated individual to join our team. The candidate would be a part of the PayPal Risk team located in Chandler, AZ. The Merchant Risk analyst will be responsible for monitoring merchant account activity to identify financial exposure and bank network/ association violations. The ideal candidate will bring a strong array of skills including project management, risk management, credit analysis and communications expertise.


  • Perform Credit write-up’s for management review and submit for concurrence, on accounts over certain risk thresholds.
  • Review and assess financial statements, including, but not limited to, P & L’s, Balance Sheets, Tax Returns, etc.
  • Management of specific large merchants and high risk segments.
  • Review daily queue to ensure SLA achievement to secure & maintain an efficient Credit & risk exposure on merchants.
  • Escalate output of daily merchant risk triggers for specific merchant segments.
  • Place merchant funds on hold to secure & maintain credit risk exposure.
  • Contact cardholders & issuing banks to validate transactions.
  • Request invoices, proof of shipment from merchants to calculate & validate delivery risk exposure.
  • Directly interact and negotiate with merchants to build additional reserves or issue credits to offset chargeback liability. 
  • The Merchant Risk analyst will be responsible for daily queue management  and pending account follow-up until risk exposure on accounts are mitigated.


The successful candidate will have the following attributes / abilities:

Education & Experience

  • College degree in Economics, Statistics, Finance, Mathematics, Operations Research or equivalent work experience required.  MBA or related graduate degree preferred.
  • 3+ years of experience managing risk in the merchant acquiring industry, particularly in the high risk segment.
  • Strong / Excellent Financial Skills Ability to decision complex accounts and understand risk implications Commitment to Company and Departmental Focus Excellent Communication Skills.
  • Verbal and Written Strong Urgency / prioritization and Execution Skills Strong follow-up skills (outstanding items) Effective interaction with different departments throughout PayPal.
  • Moderate Credit Diversity Strong/Excellent PC skills (Excel, PowerPoint, Access, etc.) Strong organizational and planning skills Effective Team Interaction Skills.
  • Experience in the credit risk management and financial services fields preferred. 
  • Proven record in problem solving and business innovation.

Knowledge, Skills & Abilities

  • Demonstrated ability to solve critical business issues using innovative solutions.
  • Strong relationship management skills in order to ensure effective collaboration and goal alignment.
  • The ability to aggressively multi-task & set others’ expectations in a time-pressured environment remains important.
  • Ability to approach problems in a quantitative and qualitative manner, draw meaningful conclusions, and make business recommendations
  • Excellent verbal and written communication skills

•Quality focussed with a passion for continuous improvement

  • Ability to learn and adapt to new software technologies
  • A focus on quality and continuous improvement
  • Demonstrable ability as a team player & practices the company Values & Behaviors.
  • Strong familiarity with Microsoft Office (Excel, Visio, PowerPoint, and Word).

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.